Want to check upgrade date for my sister's internet in Hertford.

[Simcut]

Hi guys,

whats the url for the page to check when they are upgrading the local area, I moved house from Cuffley to Hertford yesterday and NTL came and fitted the 512k internet for my sister to use (I will be getting 2mbit ADSL in a week or so)

How easy is it to get the broadband changed from 512k to 1mbit? is it just a speed upgrade NTL do at their end or does a local engineer have to come out and tweak the box outside the new house?

Thanks,

[Simcut]

I ask the last question cause I thought Hertford was already upgraded so my sister could make do with 750k but she actually wants 1mbit.... thanks in advance :)

[JohnHorb]

Don't know about the speed upgrade, but, if it's a SACM, you should be able to upgrade via the ntl web site. STB's you have to phone up, but no visit requred, unless it is a PACE STB, in which case it will have to be replaced by a nice shiny new Samsung.

[Simcut]

nah its the ntl:home grey cable modem, not an STB :)

[JohnHorb]

Try here:-

http://www.ntlworld.com/data-feeds/editorial/microsites/tierMigration/cablemodem.php

[Neil]

Hi guys,

whats the url for the page to check when they are upgrading the local area, I moved house from Cuffley to Hertford yesterday and NTL came and fitted the 512k internet for my sister to use (I will be getting 2mbit ADSL in a week or so)

How easy is it to get the broadband changed from 512k to 1mbit? is it just a speed upgrade NTL do at their end or does a local engineer have to come out and tweak the box outside the new house?

Thanks,

http://www.ntlworld.com/data-feeds/editorial/microsites/tierMigration/

[Simcut]

Guys,

got problems (suprise suprise! hehe)

"Unable to identify Cable Modem"

Unable to identify the cable modem MAC (or Ethernet) address. Please reboot your PC and Cable Modem and try again. If you need further help, please contact our customer support (0800 052 2000).

When you call customer support, you may be asked for the following information: Application ntl: Broadband Internet - Connection Speed Upgrade
Date & Time 05/11/2004 at 16:12
Your username simcut2k4
Your Cable Modem Mac Address unable to detect
please look on the cable modem or cable modem packaging
Your Surname
Your Postcode

Please help :(

[Simcut]

nevermind its coming up now, once this is updated what do I then do?

[Simcut]

do you guys also have the link to check my post code area has been upgraded or not, I've mislaid it, thanks.

[JohnHorb]

Never tried it (I'm on STB), but I think it's instantaneous. You may need to reboot the modem.

[JohnHorb]

http://www.ntlworld.com/data-feeds/editorial/microsites/upgrade/checker.php

[Simcut]

Okay cheers, I am on 512k atm, does that have 128 or 256 upstream?

[Paul]

512k does not exist on ntl :confused:

[Simcut]

my mistake, she must have the 750k connection then.... I dunno, I havent done speed tests yet, I guess it must be at 750k.

[Paul]

Then it will be 128k up I believe.

[Simcut]

aha, okay thanks :-)

[Ignition]

Sorted last night, his modem just needed a quick remote kicking + 1.5Mbit took over :)
More to the point it's working really well so he tells me, fast as you like, and a nice change from before! :tu:

[Simcut]

aye, thanks for your help all :) finally enjoying NTL's service.

[Simcut]

Well, all this time on and I'm still loving NTL's service, cannot fault it anymore, nice to know NTL arent as bad as I thought, I just hope others that were in the same position as me get theirs sorted :)

oh ye, just noticed this is my 200th post :O

[Paul]

:notopic: Awww, where's Garfield gone ..... :(

[Simcut]

lol, aye I'll bring him back, just for you :)
__________________

there you go ;)

[Ignition]

Well, all this time on and I'm still loving NTL's service, cannot fault it anymore, nice to know NTL arent as bad as I thought, I just hope others that were in the same position as me get theirs sorted :)

oh ye, just noticed this is my 200th post :O

:ghugs: ;)

[Simcut]

lol