Paul K
21-10-2004, 21:10
Well, after the initial failures on NTLs part in not activating the correct STB for the broadband connection it now seems that another problem has arisen with my parents broadband connection.
The story so far....
Upon installation (well I suppose the NTL installer did plug the ethernet cable into the STB) it was found that the connection was dead, after a lengthy phone call to me it was discovered that the STB wasn't even enabled for the connection.
Wonderful, especially since it was Sunday and no CS is available.
Monday arrives with a phonecall asking them to enable the correct box, this is done but takes 12 hours to actually take effect :erm:
So we now have an enabled STB, great :) Shame the connection still doesn't work :confused: It seems that for some reason the connection keeps failing, unable to renew the IP address or get information from the DNS servers.
This goes on for a few weeks, some days the PC will work with the connection some days the broadband refuses to yield an IP address and sits there dead.
So on a visit home I take the laptop that has been working flawlessly here with the broadband connection and I plug it into the STB at mums. Nothing, it sits there refusing to get an IP address, no matter what I do, how many times we power everything down, how many times I try going to the start page for NTL provisioning, nothing works.
Two phone calls in the last 48 hours have resulted in no change in the connection, a request for an engineer to check the box refused, NTL giving mum a number for microsoft support as for some reason NTL are blaming the connection failure on MS software :erm: and tonight a second laptop which has been working on broadband a couple of streets away also refused to work with the STB.
Now is it just me or was the request for an engineer to visit with a laptop to test the STB asking too much? How is it that an on/off connection has now failed on 3 different PCs but NTL broadband technical support are refusing to believe that the STB may have a fault?
Tomorrow another phone call is taking place at mums, depending on the results of that I may be asking the helpful and obviously more knowledgeable NTL bods here for advice. Any clues you can point us towards would be most gratefully received :)
(Hope you noticed that I have refrained from using primate references when talking about the people that represented NTL CS on the phones yesterday and today ;) )
The story so far....
Upon installation (well I suppose the NTL installer did plug the ethernet cable into the STB) it was found that the connection was dead, after a lengthy phone call to me it was discovered that the STB wasn't even enabled for the connection.
Wonderful, especially since it was Sunday and no CS is available.
Monday arrives with a phonecall asking them to enable the correct box, this is done but takes 12 hours to actually take effect :erm:
So we now have an enabled STB, great :) Shame the connection still doesn't work :confused: It seems that for some reason the connection keeps failing, unable to renew the IP address or get information from the DNS servers.
This goes on for a few weeks, some days the PC will work with the connection some days the broadband refuses to yield an IP address and sits there dead.
So on a visit home I take the laptop that has been working flawlessly here with the broadband connection and I plug it into the STB at mums. Nothing, it sits there refusing to get an IP address, no matter what I do, how many times we power everything down, how many times I try going to the start page for NTL provisioning, nothing works.
Two phone calls in the last 48 hours have resulted in no change in the connection, a request for an engineer to check the box refused, NTL giving mum a number for microsoft support as for some reason NTL are blaming the connection failure on MS software :erm: and tonight a second laptop which has been working on broadband a couple of streets away also refused to work with the STB.
Now is it just me or was the request for an engineer to visit with a laptop to test the STB asking too much? How is it that an on/off connection has now failed on 3 different PCs but NTL broadband technical support are refusing to believe that the STB may have a fault?
Tomorrow another phone call is taking place at mums, depending on the results of that I may be asking the helpful and obviously more knowledgeable NTL bods here for advice. Any clues you can point us towards would be most gratefully received :)
(Hope you noticed that I have refrained from using primate references when talking about the people that represented NTL CS on the phones yesterday and today ;) )