talstoy
07-10-2004, 10:20
ok, first of all I've been poking around these forums for quiet some time without really registering or saying alot, being a qualified comp tech, the information in here is really good, and currently studying the net exam, the info here has proved invaluable. However, here is the problem.
A computer that works via NTL broadband set top Ambit modem ( which is my home computer/s connection), connects to the net with no problem, as it does through NTL dail up 'pay as you go' which is being used currently both with no major hassles, however the lady owner of the computer, has now moved onto broadband through a Pace Digibox, which does not require a cross over cable to work. The problem lays that when running the installation disc it comes up with an error 1 network Adapter set to DHCP failed. I have from dos tried to ping the relevant address 62.253.xxx.xxx but get a one hundred percent loss. I have pinged the net card itself using 127.0.0.1 with No Loss.
NTL have said its a binding error for which they can do nothing, however if that was the case, then surely one shouldn't be able to get on line by means of the dail up or if the whole system was transfered two miles down the road, to my home, or even work, is that true?
Properties on the net card say it is binding, I have contacted NTL on numerous ocassions, they have told me it won't work even if I took it to my home or place of work, which is using NTL. However it does, without problems, when contacted about this they told me I was mistaken, despite the fact that it was on in front of me. IThe computer meets all requirements, stats are as followds: the OS is 98 with about 512 ram, 40gb hard drive with a 700mhz CPU, all current drivers installed and no conflicts anywhere. At the moment it is producing a windows assigned IP address and will not let me renew/release when connected to digibox, take it from the digibox and place it anywhere else and it works smoothly.
I have about 2 yrs experience comptia qualified, boss has over twenty we can get it to work on anything other than the digibox, NTL say impossible and wont send an eginneer out because its a binding problem. Can any one help, have tried everything from the network manual, provided by or endorsed by comptia, right through to reformatting and doing it NTL's way, with always the same result, connects via NTL dail up and any other external modem or network, just not through that Digibox, haven't tried another, most people I know are use BB modem such as Ambit.
There is no firewall on the system, or router/switch anything like that, just staright forward connection via ethernet and can be usb, both of which provide the same results.
p.s. sorry about english been up too long!
A computer that works via NTL broadband set top Ambit modem ( which is my home computer/s connection), connects to the net with no problem, as it does through NTL dail up 'pay as you go' which is being used currently both with no major hassles, however the lady owner of the computer, has now moved onto broadband through a Pace Digibox, which does not require a cross over cable to work. The problem lays that when running the installation disc it comes up with an error 1 network Adapter set to DHCP failed. I have from dos tried to ping the relevant address 62.253.xxx.xxx but get a one hundred percent loss. I have pinged the net card itself using 127.0.0.1 with No Loss.
NTL have said its a binding error for which they can do nothing, however if that was the case, then surely one shouldn't be able to get on line by means of the dail up or if the whole system was transfered two miles down the road, to my home, or even work, is that true?
Properties on the net card say it is binding, I have contacted NTL on numerous ocassions, they have told me it won't work even if I took it to my home or place of work, which is using NTL. However it does, without problems, when contacted about this they told me I was mistaken, despite the fact that it was on in front of me. IThe computer meets all requirements, stats are as followds: the OS is 98 with about 512 ram, 40gb hard drive with a 700mhz CPU, all current drivers installed and no conflicts anywhere. At the moment it is producing a windows assigned IP address and will not let me renew/release when connected to digibox, take it from the digibox and place it anywhere else and it works smoothly.
I have about 2 yrs experience comptia qualified, boss has over twenty we can get it to work on anything other than the digibox, NTL say impossible and wont send an eginneer out because its a binding problem. Can any one help, have tried everything from the network manual, provided by or endorsed by comptia, right through to reformatting and doing it NTL's way, with always the same result, connects via NTL dail up and any other external modem or network, just not through that Digibox, haven't tried another, most people I know are use BB modem such as Ambit.
There is no firewall on the system, or router/switch anything like that, just staright forward connection via ethernet and can be usb, both of which provide the same results.
p.s. sorry about english been up too long!