petran80
02-10-2004, 16:18
Hello im a new customer of NTL and especially last week i ve got some serious problems with BB connection. From the first month (not so often) modem was stop responding (all lights it was ON but no internet connection) till to restart the pc and the modem. The last 2 weeks the i ve got exactly the same problem 3-4 times per day. My flatmate got BB connection as well (different box) and he doesn't got any problem at all!!! :confused: . After a little research on the internet the first thing i did it was to disconnect the modem from the USB ports an to connect it with the ethernet card but no luck:( . Finally after a long research on the internet i found your forum :) and I hope here to find some good answers;) . I have already run the ntl diagnostics and look what i foung on the event log:
Index First Time Last Time Counts Level ID Text
1 Time Not Established Time Not Established 158 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 SUN MAR 28 14:15:08 2004 THU JUL 08 01:07:25 2004 21 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
3 SUN MAR 28 14:15:31 2004 THU JUL 08 01:07:46 2004 20 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
4 SUN MAR 28 14:15:41 2004 THU JUL 08 01:07:56 2004 20 Critical (3) 85000100 No UCD's Received - Timeout
5 SUN MAR 28 14:15:57 2004 Time Not Established 4 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
6 SUN MAR 28 14:59:43 2004 SAT OCT 02 03:11:10 2004 512 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
7 SUN MAR 28 15:13:06 2004 THU JUL 08 01:10:29 2004 52 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
8 Time Not Established Time Not Established 44 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
9 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454273 coldStart
10 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454281 Link up--Ethernet interface
11 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454282 Link up--Cable interface
12 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454279 Link down--USB interface
Since i haven't call the CS yet cause i don't know what exactly i have to say to them and i want to avoid answers like 'it is a problem with ur pc or adware/virus problems' .Can any of you tell me what i have to say to them please?
Thanks for your time:) and sorry for my poor English :(
Index First Time Last Time Counts Level ID Text
1 Time Not Established Time Not Established 158 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 SUN MAR 28 14:15:08 2004 THU JUL 08 01:07:25 2004 21 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
3 SUN MAR 28 14:15:31 2004 THU JUL 08 01:07:46 2004 20 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
4 SUN MAR 28 14:15:41 2004 THU JUL 08 01:07:56 2004 20 Critical (3) 85000100 No UCD's Received - Timeout
5 SUN MAR 28 14:15:57 2004 Time Not Established 4 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
6 SUN MAR 28 14:59:43 2004 SAT OCT 02 03:11:10 2004 512 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
7 SUN MAR 28 15:13:06 2004 THU JUL 08 01:10:29 2004 52 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
8 Time Not Established Time Not Established 44 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
9 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454273 coldStart
10 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454281 Link up--Ethernet interface
11 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454282 Link up--Cable interface
12 SAT OCT 02 04:55:45 2004 SAT OCT 02 04:55:45 2004 1 Notice (6) 2454454279 Link down--USB interface
Since i haven't call the CS yet cause i don't know what exactly i have to say to them and i want to avoid answers like 'it is a problem with ur pc or adware/virus problems' .Can any of you tell me what i have to say to them please?
Thanks for your time:) and sorry for my poor English :(