steve_smith
30-09-2004, 09:52
Just had the usual frustrating NTL pillar to post experience, which I thought I would share.
Trying to chase up why no-one had called me back about my cable modem upload/severe packet loss problem.
Already knew broadband tech. support weren't going to be able to help (because the fault had been passed to the local faults department).
So I phoned customer services who decided to put my call through to broadband tech. support :(
Broadband tech. support (as I suspected) didn't have any information on what was happening, and suggested the only way to chase a local fault was to go through to the television faults department.
So they put my call through to that department, who also couldn't help. So the only suggestion left was to ring customer services. Which is where I started off nearly an hour ago.
For a communications company, it seems that trying to speak to someone about a problem is nigh on impossible. Why is it that no-one can reach local engineers to chase things up?
I've had enough now, been very patient since May waiting for someone to fix what is a very annoying problem. But if they haven't sorted it 100% by the end of this week, I'm going to go through the expense of changing all my kit over to ADSL.
Steve.
Trying to chase up why no-one had called me back about my cable modem upload/severe packet loss problem.
Already knew broadband tech. support weren't going to be able to help (because the fault had been passed to the local faults department).
So I phoned customer services who decided to put my call through to broadband tech. support :(
Broadband tech. support (as I suspected) didn't have any information on what was happening, and suggested the only way to chase a local fault was to go through to the television faults department.
So they put my call through to that department, who also couldn't help. So the only suggestion left was to ring customer services. Which is where I started off nearly an hour ago.
For a communications company, it seems that trying to speak to someone about a problem is nigh on impossible. Why is it that no-one can reach local engineers to chase things up?
I've had enough now, been very patient since May waiting for someone to fix what is a very annoying problem. But if they haven't sorted it 100% by the end of this week, I'm going to go through the expense of changing all my kit over to ADSL.
Steve.