dr.neil
29-09-2004, 16:28
For some months since trying to downgrade by TV package to the base package I have been billed twice each month for TV instead of once. I wrote to NTL and received this reply:
"...Unfortunately due to an IT error we are unable to resolve the duplicate charges on your account but I can assure you that this is being worked on by the IT department and it is at the highest priority. Until this error is resolved we will invoice you for more than one amount each month but if you call Customer Services on 0800 052 2000, this can be amended."
In other words, "we are sorry that we bill you incorrectly each month but we are going to continue to do it anyway." Fortunately I cancelled my direct debit some months ago, and so I'm not out of pocket! Has any one else experienced this bizzare problem?
"...Unfortunately due to an IT error we are unable to resolve the duplicate charges on your account but I can assure you that this is being worked on by the IT department and it is at the highest priority. Until this error is resolved we will invoice you for more than one amount each month but if you call Customer Services on 0800 052 2000, this can be amended."
In other words, "we are sorry that we bill you incorrectly each month but we are going to continue to do it anyway." Fortunately I cancelled my direct debit some months ago, and so I'm not out of pocket! Has any one else experienced this bizzare problem?