View Full Version : Existing Customer - Incentive to stay with NTL
busterdan
28-09-2004, 11:56
I just called NTL, having been told by someone at work that new customers can get the 750K service for £19.99 per month.
Anyway, NTL were happy to reduce the cost of my current package to £14.99 for 12 months... but I asked about upgrading to the 1.5m service. Anyway they went away and have offered me the 1.5m service for £22.99 per month for 12 months plus I will get a new Samsung setup.... overall I am very happy with that.
Just one query though..... I currently have my set-top box running Cat 5/RJ45 cable to my Netgear Router.... is this generally OK with NTL or should I remove the Router? also does anyone know if the Samsung has strainght RJ45 connections or if it is USB instead?
Thanks for your help.
Samsung is straight Ethernet but set your end of the connection to 10Mb/half duplex as you get better throughput, perversely.
I just called NTL, having been told by someone at work that new customers can get the 750K service for £19.99 per month.
Anyway, NTL were happy to reduce the cost of my current package to £14.99 for 12 months... but I asked about upgrading to the 1.5m service. Anyway they went away and have offered me the 1.5m service for £22.99 per month for 12 months plus I will get a new Samsung setup.... overall I am very happy with that.
.
Thats me getting on the phone, been thinking of upgrading from 750 myself but at that price its now a deffinite, thanks for the heads up :tu:
busterdan
28-09-2004, 14:11
Cheers BB!
Sounds like it might be worth a bash - I bet you need to be lucky with who you get though!
Sounds like it might be worth a bash - I bet you need to be lucky with who you get though!
On the phone to them now, will let you know ;)
busterdan
30-09-2004, 14:31
Just had my Samsung fitted... took ages to be activated and a few problems getting broadband going.... (despite using MAC address cloning) I couldn't get anything back...unless they were having DNS issues at the time...
Seems OK now... though I want to try a speed test to see if it is 1.5mb
On the phone to them now, will let you know ;)
Will after 10 to 15 minutes waiting in line we hung up, try again later unless theres one of you nice c/s team online at the mo and can help this poor lad in the northeast, all he wants is twice the speed at half the cost ;) :p: :D
busterdan
30-09-2004, 14:54
Just run a speed test... using Dan Elwells Broadband tester... Ping times look good but download times are not as good as they should be....especially as this is comparing against 1mbit line too in the test
busterdan
30-09-2004, 14:55
Dan Elwell's Broadband Speed Test (unregistered)
Speed Test Report 04/09/30 14:52 - Quick test
Test conducted at: 30/09/2004 14:52:07
Test sequence: Quick test
Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of accuracy experienced in everyday use.
Test 1: Ping times to UK servers
Ideally, you should get a result of around 30 ms (lower is better)
bristol.ac.uk: 19.3 ms
bristol.ac.uk: 19.8 ms
gnu.teleglobe.net: 80 ms
Your ping times are slightly poorer than expected.
Test 2: Ping times to European servers
Ideally, you should get a result of around 50 ms (lower is better)
univ-rennes1.fr: 27.8 ms
free.fr: 19.8 ms
uni-kl.de: 46.3 ms
The results of this test indicate no problems.
Test 3: Ping times to east-coast USA servers
Ideally, you should get a result of around 120 ms (lower is better)
ftp-linux.cc.gatech.edu: 103 ms
ftp-linux.cc.gatech.edu: 104 ms
unet.brandeis.edu: 91 ms
The results of this test indicate no problems.
Test 4: Ping times to west-coast USA servers
Ideally, you should get a result of around 160 ms (lower is better)
math.utah.edu: 130 ms
limestone.uoregon.edu: 154.8 ms
mirrors.usc.edu: 150 ms
The results of this test indicate no problems.
Test 5: Download speeds from UK servers
Ideally, you should get a result of around 1024 Kb/s (higher is better)
apache.mirrors.rossfell.co.uk: 963 Kb/s
The results of this test indicate no problems.
Test 6: Upload speeds to the Speed Test Server
Ideally, you should get a result of around 256 Kb/s (higher is better)
Not conducted: You must register this software in order to perform this test.
Please click 'What's This?' for information on registering this software to enable this test.
Test 7: Packet loss en route to a UK server
Ideally, you should get a result of around 0 % (lower is better)
f2s.com: 0 %
bristol.ac.uk: 0 %
The results of this test indicate no problems.
End of testing.
Anyway they went away and have offered me the 1.5m service for £22.99 per month for 12 months plus I will get a new Samsung setup....
:shocked:
Wow, I assume you must have been a customer for a long time, and subscribe to nearly all the TV channels... Paying that for for 1.5Mb is a bargain, and makes me feel a little unwell ;)
Although, you won't actually get 1.5Mb until they activate it on the STB's (don't know when that will be), so for now you'll have 1Mb. And I had a Samsung STB but I didn't like it, packet loss and massive speed reductions when downloading/uploading at the same time led me to swapping it for a SACM.
busterdan
30-09-2004, 20:09
Yes I have been with NTL ever since they took over the Cable and Wireless franchise...who themselves took over Bell Cablemedia.
So far I seem to also have somewhat comprised 1.5 service... but I will give it a few days before I start insisting the give me a SACM.... The Samsung is much better for TV though two downsides are the lack of phono/audio connectors at the rear...so i need to get a Scart cable that splits audio...and my universal remote control wont pickup/learn most of the buttons on the new NTL remote :rolleyes:
The other complication I have is I am now running a wirelss router/laptop so I am trying to get to grips with that too :confused:
MysticKiller
02-10-2004, 19:43
I am an existing 600k customer.if i ring and ask to be upgraded to 1mbit, how much will i get charged per month? And what if my uncle wants broad band? He only suscribes to the TV service, as a new broadband customer, how much will he have to pay a month for 1mbit? Thanks
Leaflet through the door, "Broadband for the price of dialup".
300k for £15.99 per month (a generous £2 off, to match the most expensive dialups they could find) - I can remember when it used to be the price of dialup - £14.99 and then they whacked a whopping £3 on the price, and a pitiful 128-150k speed increase.
Not a fantastic incentive to join them - and maybe time to think of leaving for one of the "broadband + calls" deals
Yes I have been with NTL ever since they took over the Cable and Wireless franchise...who themselves took over Bell Cablemedia.
So far I seem to also have somewhat comprised 1.5 service... but I will give it a few days before I start insisting the give me a SACM.... The Samsung is much better for TV though two downsides are the lack of phono/audio connectors at the rear...so i need to get a Scart cable that splits audio...and my universal remote control wont pickup/learn most of the buttons on the new NTL remote :rolleyes:
The other complication I have is I am now running a wirelss router/laptop so I am trying to get to grips with that too :confused:
I have too been with NTL since then, about 6 years now? how did you manage to persuade them to give you 1.5mbit for 22.99, how much do you spend with them a month??
busterdan
04-10-2004, 00:18
I have too been with NTL since then, about 6 years now? how did you manage to persuade them to give you 1.5mbit for 22.99, how much do you spend with them a month??
Hi there,
Our mothly NTL spend is about £80 for TV, phone (including Talk unlimited...or whatever it is called) and broadband. The TV package is the family pack I think...plus Disney channel.
When I called them I said I thought the packages were quite good value for money but....why should I pay more than a new subscriber, I would be prepared to cancel out of principle.
At first I was offered my current package at £14.99 for 12 months, but I suggested 1.5mb for my current price (£24.99 ) they said they could not do this as they have a discount voucher scheme and the difference between £37.99 and £24.99 could not be applied with any combination of vouchers.... so I said OK then... discount it further then (hehe).... the guy in their Cancellations department went away for a minute or two and then said... sure we can do that for you! :)
And that was that....though I still don't think I am on the full 1.5mb at the moment... I need to call them to check.
busterdan
05-10-2004, 01:40
Yup I am still on 1mb.... my area hasn't been updated yet according to NTL
Fireplace
19-10-2004, 09:49
NTL's own site is now showing reduced broadband rates to new customers for the first 3 months. http://www.home.ntl.com/icat/broadband&source=minitower_half
300k £8.99
750k £12.49
1.5mb £18.99
I phoned the other day to see what they would offer me to go from 750 to 1.5 and all they would offer is 1 month at my current rate of £24.99.
If it wasn't for the fact that I can't stand Rupert Murdoch and his empire, I would leave now. Does anyone else feel like we are getting screwed.
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