huddsboy
24-09-2004, 21:28
I rang ntl last month to disconnect my services(phone,tv,broadband) as I worked out it would be cheaper to go elsewhere.
However the guy in disconnections said because I had been a loyal customer for over 7years they could do a discount package which I was more than happy to accept.
About a week after i received 2 bills, one for £52 and one for £30, not sure why two bills or which one to pay I rang ntl and was informed that because of the discounts etc neither bill was right and I only owed £29 which I paid the following day.
I then got a call from ntl asking about my unpaid bill of £29, I assured that I had paid £30 and was told everything was ok.
Last night I came home to find my tv channels had been switched off, I rang ntl and was dealt with by the rudest woman I have ever spoken to, she bluntly told me I had been disconnected for non payment and until I paid £108 my services would not be put back on.
I explained about the two bills the two phonecalls and the fact I had paid £30 but no, she was having none of it. No one has rung you about this, you havent paid and it is £108 not £29 she told me.
I asked to speak to someone higher up and she promptly cut me off.
I redialled, followed the merry go round of press 1 for this 2 for that and managed to speak to someone else,I explained the full story again and he said the problem was my account had been split in two for some reason. Phone and BB in one account and tv in another. My phone and BB account was £29 and I had paid £30 so was upto date, however my tv account was showing £50 outstanding and was why I had been disconnected. He apologised for the mix up and said he would get the 2 accounts merged immediately, he also switched my tv back on as I paid the bill by credit card. Had I known about this I would have paid it at the time it was due. I asked why I was told to pay £108 and he explained it was £50 outstanding and £58 due on thismonths bill which was on its way to me. He really was most helpful, apologetic and polite unlike the woman I first spoke to, unfortunately I forgot her name because I was so outraged at her attitude towards me.
I have never had an issue with ntl services ever and the only reason I planned to disconnect was the cost, however after being spoken to in that manner I feel like telling them to go to hell.
However the guy in disconnections said because I had been a loyal customer for over 7years they could do a discount package which I was more than happy to accept.
About a week after i received 2 bills, one for £52 and one for £30, not sure why two bills or which one to pay I rang ntl and was informed that because of the discounts etc neither bill was right and I only owed £29 which I paid the following day.
I then got a call from ntl asking about my unpaid bill of £29, I assured that I had paid £30 and was told everything was ok.
Last night I came home to find my tv channels had been switched off, I rang ntl and was dealt with by the rudest woman I have ever spoken to, she bluntly told me I had been disconnected for non payment and until I paid £108 my services would not be put back on.
I explained about the two bills the two phonecalls and the fact I had paid £30 but no, she was having none of it. No one has rung you about this, you havent paid and it is £108 not £29 she told me.
I asked to speak to someone higher up and she promptly cut me off.
I redialled, followed the merry go round of press 1 for this 2 for that and managed to speak to someone else,I explained the full story again and he said the problem was my account had been split in two for some reason. Phone and BB in one account and tv in another. My phone and BB account was £29 and I had paid £30 so was upto date, however my tv account was showing £50 outstanding and was why I had been disconnected. He apologised for the mix up and said he would get the 2 accounts merged immediately, he also switched my tv back on as I paid the bill by credit card. Had I known about this I would have paid it at the time it was due. I asked why I was told to pay £108 and he explained it was £50 outstanding and £58 due on thismonths bill which was on its way to me. He really was most helpful, apologetic and polite unlike the woman I first spoke to, unfortunately I forgot her name because I was so outraged at her attitude towards me.
I have never had an issue with ntl services ever and the only reason I planned to disconnect was the cost, however after being spoken to in that manner I feel like telling them to go to hell.