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murfitUK
20-09-2004, 21:18
Can anyone help? I am on the 600/750 service through a set-top box. On the whole it is not too bad but recently the service has been unacceptable. Yesterday and this evening, it is so bad as to be un-useable. I phoned customer services - they said there was nothing wrong with the system so it must be my computer at fault.

I have pasted a speed test result below, but I don't really know what it all means.

I would be grateful if someone could have a look and let me know what to say to ntl when I phone them again. I think I could get further by telling them exactly what is wrong instead of my usual feeble attempts - eg "Well, its just not working properly"!

I've got XP, connect through ethernet - don't know what else might be useful to you.

Thank you in advance.

Dan Elwell's Broadband Speed Test
Speed Test Report 04/09/20 20:02 - Full test

Test conducted at: 20/09/2004 20:02:29
Test sequence: Full test

Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of accuracy experienced in everyday use.

Test 1: Ping times to UK servers

Ideally, you should get a result of around 30 ms (lower is better)

bbc.co.uk: 113.5 ms
f2s.com: 59 ms
vantage.myby.co.uk: This test failed due to a server timeout or other error.
bbc.co.uk: This test failed due to a server timeout or other error.

This result is much poorer than expected and should be investigated.

Test 2: Ping times to European servers

Ideally, you should get a result of around 50 ms (lower is better)

uvsq.fr: This test failed due to a server timeout or other error.
belnet.be: 363 ms
uni-kl.de: This test failed due to a server timeout or other error.
gmd.de: This test failed due to a server timeout or other error.

This result is much poorer than expected and should be investigated.

Test 3: Ping times to east-coast USA servers

Ideally, you should get a result of around 120 ms (lower is better)

aeneas.mit.edu: This test failed due to a server timeout or other error.
internet2.edu: 328 ms
aeneas.mit.edu: 261.8 ms
dc.aleron.net: 317 ms

This result shows serious problems with your ping times, and should be investigated.

Test 4: Ping times to west-coast USA servers

Ideally, you should get a result of around 160 ms (lower is better)

mirrors.usc.edu: 342.3 ms
cybertrails.com: This test failed due to a server timeout or other error.
berkeley.edu: 284.3 ms
mirrors.tds.net: This test failed due to a server timeout or other error.

The results of this test indicate no problems.

Test 5: Ping times to east Asia servers

Ideally, you should get a result of around 300 ms (lower is better)

apache.linuxforum.net: This test failed due to a server timeout or other error.
apache.cdpa.nsysu.edu.tw: 412 ms
meisei-u.ac.jp: 289 ms
apache.cdpa.nsysu.edu.tw: This test failed due to a server timeout or other error.

The results of this test indicate no problems.

Test 6: Ping times to Australian servers

Ideally, you should get a result of around 350 ms (lower is better)

apache.ausgamers.com: 381.5 ms
apache.ausgamers.com: 476 ms
bondinet.com: 500.7 ms
planetmirror.com: 495 ms

Your ping times are slightly poorer than expected.

Test 7: Ping times to central Asian servers

Ideally, you should get a result of around 300 ms (lower is better)

apache.fresh.co.il: This test failed due to a server timeout or other error.
opensourcecommunity.ph: This test failed due to a server timeout or other error.
apache.fresh.co.il: This test failed due to a server timeout or other error.
apache.rinet.ru: 246 ms

The results of this test indicate no problems.

Test 8: Download speeds from UK servers

Ideally, you should get a result of around 600 Kb/s (higher is better)

apache.mirrors.rossfell.co.uk: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive.

Test 9: Download speeds from European servers

Ideally, you should get a result of around 600 Kb/s (higher is better)

artfiles.org: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive.

Test 10: Download speeds from east-coast USA servers

Ideally, you should get a result of around 600 Kb/s (higher is better)

jungle.metalab.unc.edu: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive.

Test 11: Upload speeds to the Speed Test Server

Ideally, you should get a result of around 128 Kb/s (higher is better)

broadbandspeedtest.net: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive.

Test 12: Packet loss en route to a UK server

Ideally, you should get a result of around 0 % (lower is better)

meto.gov.uk: 70 %
clara.net: 80 %

An unacceptable level of packet loss has been detected which should be investigated.

Test 13: Packet loss en route to a European server

Ideally, you should get a result of around 0 % (lower is better)

sunsite.cnlab-switch.ch: 62 %
sunet.se: 44 %

An unacceptable level of packet loss has been detected which should be investigated.

Test 14: Packet loss en route to an east-coast USA server

Ideally, you should get a result of around 0 % (lower is better)

aeneas.mit.edu: 86 %
dc.aleron.net: 58 %

An unacceptable level of packet loss has been detected which should be investigated.

End of testing.

This report was collated using Dan Elwell's Broadband Speed Test. For more information or to download, please visit www.broadbandspeedtest.net.

Generated 20/09/2004 20:02:30 using test version 3.0.316 - registered copy

Tezcatlipoca
20-09-2004, 21:36
:welcome:


Those results do look pretty bad.


Have a try of this speed test too: http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html


EDIT: Are you running anything else when you try to do the speed test? e.g. downloads, P2P stuff, etc.

Also, have a look at the signal levels for your STB BB connection (Page Up, Page Down, Blue) - upstream & downstream power, SNR, etc.

Strzelecki
20-09-2004, 22:24
I'm ST4 (hartshill) and no problems here. Try the usual STB reboot, PC reboot, virus scan, spyware scan, disabling all background programs, DNS flush and IP release/renew and if still not sorted then give them a call.

poolking
20-09-2004, 22:26
Someone has forgotten to feed the hamster. :D

themelon
20-09-2004, 22:56
Im in ST4 Boothen on 700k STB and everything seems fine!

murfitUK
20-09-2004, 23:30
Hi folks. Thanks for the replies.

I don't have any other programs running in the background. Virus scan and spyware all OK.

My STB log shows SNR 30.5dB, AGC signal level 429, Return Power 46dBmV. No idea what this all means!

I'll give them a call tomorrow when they re-open.

BBKing
21-09-2004, 00:02
PM me if you want me to take a look.

Tezcatlipoca
21-09-2004, 00:41
PM me if you want me to take a look.

murfitUK, I can vouch for BBKing. You can safely PM him your details if you want him to help. Very helpful & trustworthy :tu: :)

trig
21-09-2004, 14:51
I have cable via Samsung Set-top box in ST2, no problems with speed or anything, sometimes you can have a few slow starts usually around 4pm when the kids are home from school I found... g'fs mum is in ST9, using the silver cable box.. that has problems with speed, but then they only have 128k upload :o
Friends in ST4 who say the network there is fast enough.. On the 600/700 they get downloads of about 60k which is about right.. *shrug*
Stoke sucks, and we know it ;) just look at Hanley, its the local pop (so i was told) and its a dive

alex250
21-09-2004, 16:09
Can anyone help? I am on the 600/750 service through a set-top box. On the whole it is not too bad but recently the service has been unacceptable.

aware of a fault in parts of st1 and st4, ubr work will be carried out overnight to try to resolve.

murfitUK
23-09-2004, 20:25
A big thank you to BBKing for investigating my problem - and an even bigger thank you for sorting it out!

My BB connection is now working faster than ever tonight.

BBKing
23-09-2004, 20:30
[passes the thanks onto justanothern00b, who was the guy who fixed it]

Paul
23-09-2004, 21:45
[passes the thanks onto justanothern00b, who was the guy who fixed it]Ignition ;)