gary_580
16-09-2004, 15:07
NTL PS2 Woes
Iâ₠™ve got Burnout 3 so thought id try PS2 online. Bought the network adaptor, which arrived today so, eagerly wanting to get online, I tried to set it up. Read the manual (yes I know Iâ₠™m male but this time I did as it said). Installed the adaptor, slapped the CD in and off I went, or so I thought!! First thing It told me was to make a note of the PS2 serial number, hmmm cant do that when the network adaptor is installed!! Why didnâ₠¬Ã¢â€žÂ¢t they tell me that in the manual!!
Anyway got all the details I needed and tried to configure it. Well I thought the best bet was to go auto all the way so I selected the NTL provider and let it configure itself. Ran the diagnositics, 4 tests went through really fast and the 5th took ages, which was DNAS authentication (what ever that is), but it worked. By this point im thinking 5 mins and ill be burning out, hmmm big mistake!!
Tried to connect to game central, ahhhh this is a no go. It tries to authenticate DNAS and never actually succeeds. So Iâ₠™m thinking, well it ran the network diags ok but cant connect to game central, so must be a Sony issue. So I calls up Sony and we go through the set up and the guy tells me that the PS2 online and game adaptor are not compatible with a STB. IS THIS TRUE??? I CANT BELIEVE THIS IS TRUE AND NTL DONââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢T TELL YOU THIS. He said the DNAS step should takes seconds, not the minute and a half that it took in the diags. So he tells me to call NTL sales and tell them the issue and they will send me a cable modem and it should work.
Phones NTL sales, explain the problem and that I need a cable modem, they put me through to broadband support without handoff the call, grrrr donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t you hate that, so I have to tell broadband support the same story. The guy says that customer relations will have to cancel my existing broadband so I gets passed to customer relations. The guy here says he doesnÃƒÂ¢Ã¢â€šà ¬Ã¢â€žÂ¢t know what sales a playing at as they can order me a cable modem. So I gets passed to sales hmmm Full Circle?? The sales person agrees that the action to be taken is to cancel my existing broadband and then set up a new order. She informs me that I need a second IP address. My response was that I only want one IP address as I wont be using the PC and the PS2 at the same time and if I did I would buy a router. The sales lady didnââ‚ ¬Ã¢â€žÂ¢t understand that so passed me to CS. Now this was a real Ding Dong call!!! Iâ₠™ve never come across such an argumentative person that didnââ‚ ¬Ã¢â€žÂ¢t know what they were talking about. The woman here insisted that you have to have 2 IP addresses, buy this time Iâ₠™m getting a bit annoyed so I start playing devils advocate. I ask why I need 2 IP addresses and Iâ₠™m told one for the computer and one for the PS2, huh??? But Iâ₠™m not going to use both at the same time, but she still insisted I needed 2. Ok playing devils advocate again I said once I get the PS2 running will be getting rid of my PC. Now she says †œyou cant do that, you must have a PC in order to be able to use PS2 onlineÃƒÂ¢Ã¢â€šà ¬Ã‚ÂÂ. WHAT!!!!!!!!!!!!!!! Sony donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t tell you that you must have a PC in order to play PS2 online!! The argument goes on for ages and she still wont accept that I can do this with one IP address only. So I say to her, if I have a router I can have any number of devices behind the router and I would only need one IP address from NTL. Her response was †œNo you cantââ‚ ¬Ã‚ÂÂ. The result of this argument was her telling me that †œThere is nothing we can do for youââ‚ ¬Ãƒâ€šÃ‚ So in response I have to say well if you cant supply with the service that I know you can supply then I better take my £100 a month of services else where. So she puts me through to customer relations to cancel.
Now this person was a star I wish I had took his name. He says †œSo you want to give notice to cancel all of your servicesââ‚ ‚¬Ã‚ÂÂ, which in response i say, well actually no I donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t, all I want to do is get a cable modem without a second IP address so that I can use PS2 online when im not using my PC. He says thats fine I can do that for you and I can review your charges. To which I respond, †œREVIEW MY CHARGES!!!ââ ¬Â Why, he says †œAs a good will gestureââ‚à ‚¬Ã‚ well I wasnââ‚ ¬Ã¢â€žÂ¢t looking for a good will gesture, but thats fine, all I want is my PS2 Online to work!!! So the guy raises an order for a cable modem to be installed free of charge, agrees that I could have a second IP address but that this isnââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t really required and as long as im happy to sort it all out at my end then he is ok with that. To top it all off he reduces my bill by £10 a month!!!! Not a one off but EVERY month!!
So why donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t NTL tell you that PS2 online doesnÃƒÂ¢Ã¢â€šà ¬Ã¢â€žÂ¢t work through a STB?
Why do so many of their employees insist that you donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know what your talking about?
As a result of trying to get £2 a month out of me they have infact lost £10 a month and almost lost £100 a month and are installing a cable modem for free. Why is this so difficult?
Iâ₠™ve got Burnout 3 so thought id try PS2 online. Bought the network adaptor, which arrived today so, eagerly wanting to get online, I tried to set it up. Read the manual (yes I know Iâ₠™m male but this time I did as it said). Installed the adaptor, slapped the CD in and off I went, or so I thought!! First thing It told me was to make a note of the PS2 serial number, hmmm cant do that when the network adaptor is installed!! Why didnâ₠¬Ã¢â€žÂ¢t they tell me that in the manual!!
Anyway got all the details I needed and tried to configure it. Well I thought the best bet was to go auto all the way so I selected the NTL provider and let it configure itself. Ran the diagnositics, 4 tests went through really fast and the 5th took ages, which was DNAS authentication (what ever that is), but it worked. By this point im thinking 5 mins and ill be burning out, hmmm big mistake!!
Tried to connect to game central, ahhhh this is a no go. It tries to authenticate DNAS and never actually succeeds. So Iâ₠™m thinking, well it ran the network diags ok but cant connect to game central, so must be a Sony issue. So I calls up Sony and we go through the set up and the guy tells me that the PS2 online and game adaptor are not compatible with a STB. IS THIS TRUE??? I CANT BELIEVE THIS IS TRUE AND NTL DONââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢T TELL YOU THIS. He said the DNAS step should takes seconds, not the minute and a half that it took in the diags. So he tells me to call NTL sales and tell them the issue and they will send me a cable modem and it should work.
Phones NTL sales, explain the problem and that I need a cable modem, they put me through to broadband support without handoff the call, grrrr donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t you hate that, so I have to tell broadband support the same story. The guy says that customer relations will have to cancel my existing broadband so I gets passed to customer relations. The guy here says he doesnÃƒÂ¢Ã¢â€šà ¬Ã¢â€žÂ¢t know what sales a playing at as they can order me a cable modem. So I gets passed to sales hmmm Full Circle?? The sales person agrees that the action to be taken is to cancel my existing broadband and then set up a new order. She informs me that I need a second IP address. My response was that I only want one IP address as I wont be using the PC and the PS2 at the same time and if I did I would buy a router. The sales lady didnââ‚ ¬Ã¢â€žÂ¢t understand that so passed me to CS. Now this was a real Ding Dong call!!! Iâ₠™ve never come across such an argumentative person that didnââ‚ ¬Ã¢â€žÂ¢t know what they were talking about. The woman here insisted that you have to have 2 IP addresses, buy this time Iâ₠™m getting a bit annoyed so I start playing devils advocate. I ask why I need 2 IP addresses and Iâ₠™m told one for the computer and one for the PS2, huh??? But Iâ₠™m not going to use both at the same time, but she still insisted I needed 2. Ok playing devils advocate again I said once I get the PS2 running will be getting rid of my PC. Now she says †œyou cant do that, you must have a PC in order to be able to use PS2 onlineÃƒÂ¢Ã¢â€šà ¬Ã‚ÂÂ. WHAT!!!!!!!!!!!!!!! Sony donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t tell you that you must have a PC in order to play PS2 online!! The argument goes on for ages and she still wont accept that I can do this with one IP address only. So I say to her, if I have a router I can have any number of devices behind the router and I would only need one IP address from NTL. Her response was †œNo you cantââ‚ ¬Ã‚ÂÂ. The result of this argument was her telling me that †œThere is nothing we can do for youââ‚ ¬Ãƒâ€šÃ‚ So in response I have to say well if you cant supply with the service that I know you can supply then I better take my £100 a month of services else where. So she puts me through to customer relations to cancel.
Now this person was a star I wish I had took his name. He says †œSo you want to give notice to cancel all of your servicesââ‚ ‚¬Ã‚ÂÂ, which in response i say, well actually no I donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t, all I want to do is get a cable modem without a second IP address so that I can use PS2 online when im not using my PC. He says thats fine I can do that for you and I can review your charges. To which I respond, †œREVIEW MY CHARGES!!!ââ ¬Â Why, he says †œAs a good will gestureââ‚à ‚¬Ã‚ well I wasnââ‚ ¬Ã¢â€žÂ¢t looking for a good will gesture, but thats fine, all I want is my PS2 Online to work!!! So the guy raises an order for a cable modem to be installed free of charge, agrees that I could have a second IP address but that this isnââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t really required and as long as im happy to sort it all out at my end then he is ok with that. To top it all off he reduces my bill by £10 a month!!!! Not a one off but EVERY month!!
So why donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t NTL tell you that PS2 online doesnÃƒÂ¢Ã¢â€šà ¬Ã¢â€žÂ¢t work through a STB?
Why do so many of their employees insist that you donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know what your talking about?
As a result of trying to get £2 a month out of me they have infact lost £10 a month and almost lost £100 a month and are installing a cable modem for free. Why is this so difficult?