Upgrade activation delay

[The Butler]

Earlier today I upgraded my exsisting 150k connection to the 750k package. After being on hold for the majority all of Toystory 2 on Disney channel today (quite long enough if you ask me, seemed like the staff we're watching that instead of answering phone calls...) they told me that it would take 2 hours for the change to go through.

Well 7 and a half hours later im still running at 150k levels (thats what I presume these results tell me).

Sat, 11 Sep 2004 18:24:32 UTC
1st 128K took 8000 ms = 16384 Bytes/sec = approx 136 kbits/sec
2nd 128K took 7843 ms = 16712 Bytes/sec = approx 139 kbits/sec
3rd 128K took 7969 ms = 16448 Bytes/sec = approx 137 kbits/sec
4th 128K took 7719 ms = 16980 Bytes/sec = approx 141 kbits/sec


Does anyone know if this kind of delay is usual and will it eventually kick through or have the NTL staff been they're usual inept self? Im kind of thinking its the later due to enormous amounts of billing problems I have already had.

I was also led to believe that my service should have been upgrade to 300k anyway... which has not been done. My Dad is also on NTL Broadband and he has had no speed increase from his 600k service (or was it 500k before it went up to 750k, I forget). Do you have to phone NTL up to ask them to upgrade or should it be automatic.

Anyway I'm drifting off the point. I should be up to 750k now but I'm not. Do I need to wait for an hour and a half again to phone them up and ask why it hasn't been done or is patience the key?

Thanks!

[scrotnig]

Is your broadband via Set Top Box or are you on a cable modem?

[Nikko]

Have you re-booted the modem?

[The Butler]

Sorry... yes its a cable modem and yes I've rebooted it.

I did ask if I had to do anything when I upgraded and was told no... I don't really know much else about cable modems or how to go about fixing these things im afraid though so if its me being stupid I don't know how to tell

[Paul]

Have you tested the speed after re-booting ?

[The Butler]

Yes I have - there's no change

Sat, 11 Sep 2004 23:31:59 UTC
1st 128K took 8344 ms = 15709 Bytes/sec = approx 131 kbits/sec
2nd 128K took 7953 ms = 16481 Bytes/sec = approx 137 kbits/sec
3rd 128K took 7547 ms = 17367 Bytes/sec = approx 144 kbits/sec
4th 128K took 8016 ms = 16351 Bytes/sec = approx 136 kbits/sec

[Nikko]

Hmmm

Which area do you live in? Thats a typical rate for 150K - most areas are running 300K anyway, and if your upgrade had been successful it should show 750k

[The Butler]

Thats what I thought

I'm in the Ipswich area

[Nikko]

Okies - which brand of modem is it? ie ambit 100 motorola surfboard 4100

Have you shut everything down & re-started? close down PC, switch off modem - wait 2 mins, switch on modem, wait for lights to steady, switch on PC?

[The Butler]

Ah how do I tell what modem it is? It's just the one NTL gave me... silver metal box, NTL:Home branding on-top... black plastic enclosing LED's. No make and only thing on underside is model no:08004EU

Device Manager just brings up Cable Modem 351000 and no additional information (i.e. "manufacturer: brand")

And yes to all those other restart questions.

The rest on my computer specs are
Asus K7N2 Delta running at 2125mhz Ahtlon XP Throughbred with 768mb DDR RAM (one 256mb @ PC2300 the other 512mb @ PC3200). Radeon 9800 Pro with latest drivers. Motherboard bios flashed to latest version. Windows XP Home edition with SP2, all updates installed.

[The Butler]

Oh and its connected via USB and not ethernet as I couldn't get the thing to work in my Mercury KOB BR4P firewall/hub whatchadoda when I used the ethernet connection

P.s. I didn't realise I posted this thread in the billing/installation forum although I guess its an installation problem but I meant to post in the broadand forum - my sincerest apologies and thanks for your help

[Paul]

P.s. I didn't realise I posted this thread in the billing/installation forum although I guess its an installation problem but I meant to post in the broadand forum - my sincerest apologies and thanks for your helpNo problem, I have moved it.

[Nikko]

Ah how do I tell what modem it is? It's just the one NTL gave me... silver metal box, NTL:Home branding on-top... black plastic enclosing LED's. No make and only thing on underside is model no:08004EU

Device Manager just brings up Cable Modem 351000 and no additional information (i.e. "manufacturer: brand")

And yes to all those other restart questions.

The rest on my computer specs are
Asus K7N2 Delta running at 2125mhz Ahtlon XP Throughbred with 768mb DDR RAM (one 256mb @ PC2300 the other 512mb @ PC3200). Radeon 9800 Pro with latest drivers. Motherboard bios flashed to latest version. Windows XP Home edition with SP2, all updates installed.

Ok it sounds like you have done everything you can. You have an ambit 100/120 - sounds to me like either your local area UBR is yet to be upgraded, or your apllication to increase the tier has not full gone thru the process or both.

There are a couple of very helpful bods who can check this for you on here - be patient one of the Gurus will wander past in due course :)

[Stop It]

Earlier today I upgraded my exsisting 150k connection to the 750k package. After being on hold for the majority all of Toystory 2 on Disney channel today (quite long enough if you ask me, seemed like the staff we're watching that instead of answering phone calls...) they told me that it would take 2 hours for the change to go through.

Well 7 and a half hours later im still running at 150k levels (thats what I presume these results tell me).

Sat, 11 Sep 2004 18:24:32 UTC
1st 128K took 8000 ms = 16384 Bytes/sec = approx 136 kbits/sec
2nd 128K took 7843 ms = 16712 Bytes/sec = approx 139 kbits/sec
3rd 128K took 7969 ms = 16448 Bytes/sec = approx 137 kbits/sec
4th 128K took 7719 ms = 16980 Bytes/sec = approx 141 kbits/sec


Does anyone know if this kind of delay is usual and will it eventually kick through or have the NTL staff been they're usual inept self? Im kind of thinking its the later due to enormous amounts of billing problems I have already had.

I was also led to believe that my service should have been upgrade to 300k anyway... which has not been done. My Dad is also on NTL Broadband and he has had no speed increase from his 600k service (or was it 500k before it went up to 750k, I forget). Do you have to phone NTL up to ask them to upgrade or should it be automatic.

Anyway I'm drifting off the point. I should be up to 750k now but I'm not. Do I need to wait for an hour and a half again to phone them up and ask why it hasn't been done or is patience the key?

Thanks! 2 HOURS????!?!!!! Where are they getting these figures from? The last time I checked, T/S could change speed instantly (Edit for Clarification : That is from 150k to 600k As your area hasnt appeared to have been upgraded yet) (As they did with me, and hopefully, most other people), so unless if their system was buggered, you've been uh, fobbed off, or something, argh, ring up again, ask to upgrade your speed, and ask to do it there and then, they should be able to do it. Good luck :)

[Marge]

Yep, changes on cable modem happen straight away, most wait I've seen is about 30 seconds while the system waits to update.

I would agree another call is in order and do a speed test while you've got the CSA on the line :rolleyes:

[The Butler]

Thanks everybody for your help.

Guess I'll have to wait till monday now. *sighs*

[The Butler]

Well after being on hold for over an hour on saturday it transpires that even though she said she'd upgraded my service low and behold - NTL being the most useless staff around... she hadn't. Grrrrr

This wouldn't be so annoying except that the account is in my wife's anme and even though I have a password on the account when I phone NTL half the stuff I still can't do so I can only phone them when we're both home from work.

Cheers everyone on cable forums for all their help!