ikthius
10-09-2004, 16:50
I have been billed by NTL for a second telephone line, when in fact earlier this year I was fighting to get my money back for the year they had over billed me for a line I cancelled one year earlier.
this last bill came with the additional telephone line on it, and additions and removals, which really don't add up.
I will try to recreate it here:
Monthly Service Period Monthly Ch Amount
750KB CABLE MODEM ACCESS 27/8 - 26-9 £24.99 24.99
DIGITAL BASE PACK & 2 TELEPHONE LINES 27/8 - 26-9 £26.50 26.50
NON-DIRECT DEBIT HANDLING CHARGE 27/8 - 26-9 £2.00 2.00
PARTIAL MONTH CHARGES (ADDITIONS)
DIGITAL BASE PACK & 2 TELEPHONE LINES 18/8 - 26/8 £26.50 7.69
PARTIAL MONTH CREDITS (REMOVALS)
DIGITAL BASE PACK & 2 TELEPHONE LINES 18/8 - 26/8 £19.00 5.52
I DO NOT have a second telephone line. could I pay like last months bill
Monthly Service Period Monthly Ch Amount
750KB CABLE MODEM ACCESS 27/8 - 26-9 £24.99 24.99
DIGITAL BASE PACK TELEPHONE LINE 27/8 - 26-9 £19.00 19.00
NON-DIRECT DEBIT HANDLING CHARGE 27/8 - 26-9 £2.00 2.00
and add a leter stating why I am not paying what they have billed me for.
this does not include telephone calls and packages like sports.
Would NTL accept this?
ik
p.s. why I ask is that I have tried to contact NTL a few times now and after 15 mins of waiting to speak to someone I just hang up, as 15 mins is just too long to wait to speak to someone.
Admin Edit: Format tidied up (Paul)
this last bill came with the additional telephone line on it, and additions and removals, which really don't add up.
I will try to recreate it here:
Monthly Service Period Monthly Ch Amount
750KB CABLE MODEM ACCESS 27/8 - 26-9 £24.99 24.99
DIGITAL BASE PACK & 2 TELEPHONE LINES 27/8 - 26-9 £26.50 26.50
NON-DIRECT DEBIT HANDLING CHARGE 27/8 - 26-9 £2.00 2.00
PARTIAL MONTH CHARGES (ADDITIONS)
DIGITAL BASE PACK & 2 TELEPHONE LINES 18/8 - 26/8 £26.50 7.69
PARTIAL MONTH CREDITS (REMOVALS)
DIGITAL BASE PACK & 2 TELEPHONE LINES 18/8 - 26/8 £19.00 5.52
I DO NOT have a second telephone line. could I pay like last months bill
Monthly Service Period Monthly Ch Amount
750KB CABLE MODEM ACCESS 27/8 - 26-9 £24.99 24.99
DIGITAL BASE PACK TELEPHONE LINE 27/8 - 26-9 £19.00 19.00
NON-DIRECT DEBIT HANDLING CHARGE 27/8 - 26-9 £2.00 2.00
and add a leter stating why I am not paying what they have billed me for.
this does not include telephone calls and packages like sports.
Would NTL accept this?
ik
p.s. why I ask is that I have tried to contact NTL a few times now and after 15 mins of waiting to speak to someone I just hang up, as 15 mins is just too long to wait to speak to someone.
Admin Edit: Format tidied up (Paul)