Sipowicz
08-08-2003, 21:48
Can any of you guy's (or Gal's) out there explain why NTL are so screwed up with their customer accounts?
I have two accounts - Digital TV and telephone. Digital has a direct debit set up, however try as I have, I cannot get NTL to set up a DD for the telephone account. They have lost Mandate after mandate or my bank has lost it (so I am told!). I now pay on-line.
I got a "courtesy call" from NTL tonight reminding me that I have not paid my telephone bill. I explained that with holidays etc I had slipped and that I had made the payment in the last few hours by internet, only to be told that I have left it too late and that I am due to be disconnected by Tuesday of next week and that I had to pay by Credit/Debit card now, as the payment I have made would not be received by then as it can take 5 days to get to NTL! (It goes out of my account the same or next day!! so where does it go then??) I don't do plastic money, so the internet is the only sensible answer at the moment.
I have been given a repreive, but I was encouraged to set up a DD to avoid this happening in the future. I agreed that this would be better and can we arrange it over the phone!
Shock, horror they tell me that they can only set up a DD over the phone for a Digital account!! WHY??????
I am now waiting for yet another DD mandate to be sent to me, I await it with baited breath. As I have been waiting for 15 months or so for a Jiffy bag to return the old analogue Cable Box to them, I am not expecting much.....
My main point is why can they not join the accounts together? They are both in my name, at the same address and would be paid from the same account! I took the phone out with NTL at the same time that I took Cable TV.........:shrug:
I have two accounts - Digital TV and telephone. Digital has a direct debit set up, however try as I have, I cannot get NTL to set up a DD for the telephone account. They have lost Mandate after mandate or my bank has lost it (so I am told!). I now pay on-line.
I got a "courtesy call" from NTL tonight reminding me that I have not paid my telephone bill. I explained that with holidays etc I had slipped and that I had made the payment in the last few hours by internet, only to be told that I have left it too late and that I am due to be disconnected by Tuesday of next week and that I had to pay by Credit/Debit card now, as the payment I have made would not be received by then as it can take 5 days to get to NTL! (It goes out of my account the same or next day!! so where does it go then??) I don't do plastic money, so the internet is the only sensible answer at the moment.
I have been given a repreive, but I was encouraged to set up a DD to avoid this happening in the future. I agreed that this would be better and can we arrange it over the phone!
Shock, horror they tell me that they can only set up a DD over the phone for a Digital account!! WHY??????
I am now waiting for yet another DD mandate to be sent to me, I await it with baited breath. As I have been waiting for 15 months or so for a Jiffy bag to return the old analogue Cable Box to them, I am not expecting much.....
My main point is why can they not join the accounts together? They are both in my name, at the same address and would be paid from the same account! I took the phone out with NTL at the same time that I took Cable TV.........:shrug: