steevc
01-09-2004, 21:33
I've been trying to do my IT support for some friends this evening, but have failed :(
They have just got the low speed broadband installed. They tried to install from the CD, but after getting as far as starting downloading the terms and conditions nothing else happened, so they gave up and turned off.
They have an old PC with Win98 and a mere 64MB. When I started it up it displayed a box saying to insert the CD to complete the broadband install. I tried a number of times, but could not get it to run the install program. It just sits there for ages. It sounds like it is reading the CD, but I gave up after about 10 minutes.
The cable modem is connected via a network card and the lights are flashing. I could even ping various servers from a command prompt, but there's no web or mail access. I'm guessing that something needs activating on their account to allow this.
This is in Arlesey, Bedfordshire if that makes a difference, but I suspect it's something related to the PC and/or software rather than the connection.
Any ideas on things to try?
Thanks
--
Steve
They have just got the low speed broadband installed. They tried to install from the CD, but after getting as far as starting downloading the terms and conditions nothing else happened, so they gave up and turned off.
They have an old PC with Win98 and a mere 64MB. When I started it up it displayed a box saying to insert the CD to complete the broadband install. I tried a number of times, but could not get it to run the install program. It just sits there for ages. It sounds like it is reading the CD, but I gave up after about 10 minutes.
The cable modem is connected via a network card and the lights are flashing. I could even ping various servers from a command prompt, but there's no web or mail access. I'm guessing that something needs activating on their account to allow this.
This is in Arlesey, Bedfordshire if that makes a difference, but I suspect it's something related to the PC and/or software rather than the connection.
Any ideas on things to try?
Thanks
--
Steve