Paul K
27-08-2004, 17:04
http://www.theregister.co.uk/2004/08/27/bt_billing/
As many as 4,000 BT Yahoo! broadband punters have been billed twice for their Net access service this month after a billing cock-up at the company.
BT is still investigating what went wrong but has given assurances that the matter is being looked into and will be resolved. A spokeswoman for the ISP said that between 3,000 and 4,000 have been wrongly billed.
Although details are still sketchy, it's thought that the problem could have hit those punters upgrading from a 512k service to a 1Mb.
One hacked-off punter told us: "Thought you might be interested that overnight BT have double-debited accounts. To sort this out I need to chase them, fax them a bank statement and wait for two weeks while they get their act together."
Wonder if they will blame computer error? ;)
As many as 4,000 BT Yahoo! broadband punters have been billed twice for their Net access service this month after a billing cock-up at the company.
BT is still investigating what went wrong but has given assurances that the matter is being looked into and will be resolved. A spokeswoman for the ISP said that between 3,000 and 4,000 have been wrongly billed.
Although details are still sketchy, it's thought that the problem could have hit those punters upgrading from a 512k service to a 1Mb.
One hacked-off punter told us: "Thought you might be interested that overnight BT have double-debited accounts. To sort this out I need to chase them, fax them a bank statement and wait for two weeks while they get their act together."
Wonder if they will blame computer error? ;)