same problem take#2

[psyoninja]

1)What, specifically, is your issue?

My internet connection seems to just drop, for example if i am dloading anything in my ftp client it doesnt disconnect the speed gets to 0k per sec then after a few minutes it will eventually disconnect and reconnect.
i have tried various ftp clients and various source sites same problem.

In addition the drop-outs occur while web browsing and pages will just refuse to open.

when the drop out occurs the cable modems lights do not go off.

a) Is there a specific time that this issue is most prevalent?

The propblem ocurs at random intervals but no more than an hour before the last hang.

b) How long has this issue been going on? (days, weeks, months etc)

couple of week now.

2) Do you have cable TV? If so, is there any reception degradation?

yes and no.

3) Have you contacted customer support about this problem? If so, what did they say?

they tested my cable modem but did not see anything wrong with it. so they cant do anything.

4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)

tried different network cards as well as different ethernet cables.
also changed the psu for the cable modem.
i have also reinstalled Xp.

5 Who you are and what you have
a) Where in the country are you?
Scotland

b) What is your operating system?
Xp pro

c) What is your home network setup? Provide details.
direct connection the internet no networking.

d) If you have more than one computer, is the problem occuring on all other machines?
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
yes i am running kerio personal firewll 4 although i have tried switching it off but it never helps the problem just re-occurs.

f) Please supply a traceroute from you to www.bbc.co.uk (http://www.bbc.co.uk/) in text format

Tracing route to www.bbc.net.uk (http://www.bbc.net.uk/) [212.58.224.55]
over a maximum of 30 hops:

1 23 ms 31 ms 30 ms 10.148.159.254
2 15 ms 30 ms 30 ms renf-t2cam1-a-v107.inet.ntl.com [80.4.64.37]
3 15 ms 31 ms 30 ms renf-t2core-a-ge-wan63.inet.ntl.com [62.254.191.
65]
4 78 ms 31 ms 30 ms ren-bb-a-so-200-0.inet.ntl.com [62.253.184.81]
5 31 ms 30 ms 30 ms bre-bb-b-so-200-0.inet.ntl.com [62.253.185.166]
6 31 ms 31 ms 31 ms bre-bb-a-ae0-0.inet.ntl.com [213.105.172.86]
7 31 ms 30 ms 30 ms gfd-bb-b-so-700-0.inet.ntl.com [213.105.172.150]
8 47 ms 46 ms 93 ms tele-ic-2-so-100-0.inet.ntl.com [62.253.185.74]
9 31 ms 31 ms 30 ms 212.58.239.217
10 31 ms 46 ms 62 ms 212.58.238.129
11 23 ms 23 ms 24 ms www9.thdo.bbc.co.uk [212.58.224.55]

6) Further Info: If you're posting about:
a) Connectivity issues: Please post a line test (http://www.broadbandreports.com/linequality)

http://www.broadbandreports.com/quality/nil/1461414

b) Speed issues: Please post at least one speed test which tests speed in both directions.
2004-07-25 12:31:50 EST: 905 / 230
Your download speed : 927396 bps, or 905 kbps.
A 113.2 KB/sec transfer rate.
Your upload speed : 236438 bps, or 230 kbps.


c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk (http://www.bbc.co.uk/), www.nildram.net (http://www.nildram.net/), etc

i posted earlier but in hindsight it was not enough infomration in my eyes and for anyone to have a clue what im on abt :)

[paulyoung666]

do you have any problem downloading via http ????????? , btw :welcome: to the site , hope you enjoy your stay :D :D :D

[psyoninja]

if i use a dload manager to dload of a http site it just hangs at the same time as the rest of the internet apps. like mirc will hang and eventually get dced of the irc network.

[paulyoung666]

what happens if you dont use a dl manager ?????????? :)

[psyoninja]

dloading slacware at 120 kb right using no dload manager lets see what it does...

[psyoninja]

hmmm i switched all other apps off apart from mirc and ie for that download and it dloaded fine and i was connected for 1:56 without any problems.

So i thought what i could have done to cause this problem i then remmebered i made a registry file to change the KeepAliveTime, KeepAliveInterval, SessionKeepAlive tcp settings. Which i applied after each install of XP and i missed out a 0 in the KeepAliveTime which means instead of sending a KeepAlive packet every 5 mins it was sending it out every 30 seconds. Ive changed the registry settings now and i am now using ftp again. lets see how this spans out.

[Ignition]

Firstly, thanks for using that question matrix, that eliminates a hell of a lot of issues straight off. I have repped you both for doing so and for trying to fix this yourself, it's a PLEASURE to assist people who do all of this.

Please PM me your IP address so that I can check for signs of issues with the cable network.
Ta.

[EDIT] I think I have an idea of the issue, however will need you IP address to confirm or rule this out.

[badnbusy]

Maybe this is the age old problem of uploading which killing the modem?

[Ignition]

Weirder than that. There's mystery hop in the traceroute on the line test which doesn't respond to pings:

12 ??? 100% 0 60 0.00 0.00 0.00

Then a 13th hop which is presumably the CPE, even though you've said you aren't using a router.

Although that test reports 7ms first hop pings, the traceroute above shows a somewhat less pleasant story.

Strange. *Still working on it*

[psyoninja]

yeah when i ping myself from mirc i always get like 30000+ hrs back. i just never took much note of it.
that 12th hop could be causing the high pings perhaps.

for example

[17:00] [ninja PING]

[17:00] [ninja PING reply]: 302590hrs 32mins 57secs