dronkula
23-07-2004, 12:21
Hi,
Ok - anyone know of the best way to get NTL to stop sending me bills?
I cancelled my account with them back in April. They sent a guy round to pickup the box, I signed for it and then paid the final payment that NTL said I owed. Since then though, they've sent me 3 more bills. The bills are for small amounts - 1 month they wanted 70p from me, the next month they then creditted me with 70p (cos they took the 70p from my account by Direct Debit - although I'm sure I cancelled that) and now this month they say they owe my £1.80.
I really don't care - I just want them to close the account down properly and stop bugging me. Each time I've called them up when I get the bill to put out that I've actually closed my account a while back and each time I'm told that they'll definately sort it out this time and they'll send me a cheque for what they owe me. The last time I called them was yesterday - but I'm not any more satisfied that they'll sort this out than the other 3 times...
What I'm more concerned about is that they've obviously not closed my account properly and so it only takes someone to press the wrong button in NTL-Land and suddenly I owe them 4 months subscription or line rental or something. And once they put this charges onto the account, I suspect getting them removed is going to be a nightmare...
Anyone got any suggestions of a plan of attack now?
Ok - anyone know of the best way to get NTL to stop sending me bills?
I cancelled my account with them back in April. They sent a guy round to pickup the box, I signed for it and then paid the final payment that NTL said I owed. Since then though, they've sent me 3 more bills. The bills are for small amounts - 1 month they wanted 70p from me, the next month they then creditted me with 70p (cos they took the 70p from my account by Direct Debit - although I'm sure I cancelled that) and now this month they say they owe my £1.80.
I really don't care - I just want them to close the account down properly and stop bugging me. Each time I've called them up when I get the bill to put out that I've actually closed my account a while back and each time I'm told that they'll definately sort it out this time and they'll send me a cheque for what they owe me. The last time I called them was yesterday - but I'm not any more satisfied that they'll sort this out than the other 3 times...
What I'm more concerned about is that they've obviously not closed my account properly and so it only takes someone to press the wrong button in NTL-Land and suddenly I owe them 4 months subscription or line rental or something. And once they put this charges onto the account, I suspect getting them removed is going to be a nightmare...
Anyone got any suggestions of a plan of attack now?