seaneeboy
22-07-2004, 10:47
Wasn't sure where to post this, but the customer service frustration I went though with Orange surprised me soemwhat. all the same, it can be nice to know that NTL users are not alone in having to put up with rubbish customer service sometimes!
ORANGE!
Ususally great, but christ their billing department are a bunch of ignorant sods...
Seaneeboy: I'd like to change my direct debit date to 23rd, so you don't keep getting told there isn't enough cash in my account.
Billing: Oooh, can't do that. You can change your payment date though
S: Er.... OK, go on then...
B: OK, that's your direct debit cancelled...
S: Eh? What?
B: Yes, all you have to do now is every month go into your nearest Orange store and pay your bill. as long as the money appears before the first of the next month, that'll be ok!
S: Hang on, so, I can't have direct debit anymore?
B: No, i'm afraid the schedule is full.
S: FULL?!? But what about new customers
B: You'll also incurr a £3 a month non-direct debit charge for using this service.
S: Service?! NOT getting it all done automatically and annoying my bank?
B: Yes, sir, all you have to do it go...
S: Forget it! Can you just put me back on the direct debit? I'm not paying an extra £3 a month!
B: Sorry, I can't put it back on until tomorrow. It would confuse the system.
S: So now I have nothing set up to pay my bills at all?!?
B: All you have to...
S: Yes yes yes. listen, set it back up again tomorrow.
B: OK, thanks for your call
*click*
/me writes a letter to the bank saying not to pay orange till the 23rd of each month.
MUCH easier.
ORANGE!
Ususally great, but christ their billing department are a bunch of ignorant sods...
Seaneeboy: I'd like to change my direct debit date to 23rd, so you don't keep getting told there isn't enough cash in my account.
Billing: Oooh, can't do that. You can change your payment date though
S: Er.... OK, go on then...
B: OK, that's your direct debit cancelled...
S: Eh? What?
B: Yes, all you have to do now is every month go into your nearest Orange store and pay your bill. as long as the money appears before the first of the next month, that'll be ok!
S: Hang on, so, I can't have direct debit anymore?
B: No, i'm afraid the schedule is full.
S: FULL?!? But what about new customers
B: You'll also incurr a £3 a month non-direct debit charge for using this service.
S: Service?! NOT getting it all done automatically and annoying my bank?
B: Yes, sir, all you have to do it go...
S: Forget it! Can you just put me back on the direct debit? I'm not paying an extra £3 a month!
B: Sorry, I can't put it back on until tomorrow. It would confuse the system.
S: So now I have nothing set up to pay my bills at all?!?
B: All you have to...
S: Yes yes yes. listen, set it back up again tomorrow.
B: OK, thanks for your call
*click*
/me writes a letter to the bank saying not to pay orange till the 23rd of each month.
MUCH easier.