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mustafa
13-07-2004, 12:33
I was recently prompted to download the Braodband Medic as a replacement for the Correct Connect monitoring program, which I did so.

I am disturbed to find that when I start the medic, my Norton security advises me that this program is trying to send my all my ********* to NTL, including my banking *********.

Now what would NTL want with my *********?

mustafa
13-07-2004, 12:34
And, curiously enough, it has censured my thread by not allowing the word P-A-S-S-W-O-R-D

iadom
13-07-2004, 12:51
I was not aware that passwords, had been added to the filters on this site.

Edit. obviously they have not, what did you type in to get ********* on your post:confused:

BTW. Welcome to Cable forum.:welcome:

I doubt that BB Medic is sending your banking passwords to Ntl, more likely a problem with NAV.

mustafa
13-07-2004, 15:24
Norton deleted the word password

poolking
13-07-2004, 15:45
I wouldn't use broadband medic. I don't install anything from an NTL CD on my computer.

MetaWraith
13-07-2004, 16:50
I wouldn't use broadband medic. I don't install anything from an NTL CD on my computer.
There speaks a wise man.

Paul
13-07-2004, 17:22
I am disturbed to find that when I start the medic, my Norton security advises me that this program is trying to send my all my ********* to NTL, including my banking *********.

Now what would NTL want with my *********?

I seriously doubt that BB Medic would do this (in fact I was on the trial so I know it doesn't).

I would not believe Norton if it told me the sky was blue without some evidence to back it up.

iadom
13-07-2004, 18:22
Norton deleted the word passwordThen how come it has allowed you to enter password in that post.:confused: :confused:

Anyone else heard of Norton or BB Medic censoring words entered in a forum post window?

paulyoung666
13-07-2004, 18:49
oooooooooooh the mystery of it all , does this work , password , i would be wary of norton and ntl tbh :erm:

has anyone :welcome: mustafa yet , ahhhhhhhhh i just have :D :D :D

Joe_Curry
14-07-2004, 13:44
have to say i uninstalled broadband medic, it was causing major slowdown on my pc

funhat
14-07-2004, 15:55
I see no real need to have any of the ntl software installed on your pc, if your in the slightest bit pc savvy. Come to think of it, I wouldn't install norton if I was in the slightest bit savvy either..


Now what would NTL want with my *********?

Some one correct me if i'm wrong, are the ntl connections still routed through proxy servers, thus is it was being uploaded it would go through a proxy for the reqeust. Nortons may have just latched onto the proxy?

goldoni
15-07-2004, 20:07
I have just got off the phone after calling tech support, when a lady answered she had that sort of tone †œI donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t want to help and I want to get home voiceÃƒÂ¢Ã¢â€šà ¬Ã‚Â if you know what I mean. The first thing she said "was do you have Broadband Medic installed answer" NO can you give me a good reason to have it installed? She then goes into the bit about how I could have an online chat to resolve the issue I have which will also take the pressure off the phone lines, She then asked me †œwhat do you know about computersââ‚ ¬Â this needed an honest answer †œenough to be dangerousââ‚ ¬Â was my reply and in answer to your other bit of advice Iâ₠™m a human person who likes to talk to people and I would get the same answer. (Which was zilch)

I then told her of my problem that a certain spam email is locking up my POP3 account with NTL and its been going on for a few weeks now, the other four accounts all work fine and as web mail was not working and I had tried to use telnet also with no luck, so I phoned you. At that moment the web mail popped up, one from CF and two spam. One was from a Frank Hall telling me about cheap Viagra and was a 4k file, but back to the lady from Tech support who then gives me some real good advise †œjust hit the remove me at the bottom of his emailÃƒÂ¢Ã¢â€šà ¬Ã‚Â she says, now this is two bits of bum information she has given me. Then she hits me with a real downer †œwe have never heard of spam email locking up POP3 accounts and NTL are unable to help with spam email, (donââ‚ ¬Ã¢â€žÂ¢t we know that) what email client are you using she asks, now knowing what her next reply would be I said Outlook which I know you donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t support, I was then just about to ask her if she used to work for the Health Service prior to working at Tech support but I said thanks for your time and closed our nice little chat. As web mail had popped up I deleted the offending email then opened Outlook and had a good laugh at the latest offering from DrAwesome but I think the one about hitting the remove me button will get a bigger laugh and is nearly as good as †œsorry sir we donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t support NICs you can either connect your modem by USB or a Network cardââ‚ ¬Ã‚ this was told to me when I first started with a cable modem all those years ago. Where do they get these people? :(

paulyoung666
15-07-2004, 20:21
that is truly shocking , i hope you got the persons name and are prepared to make a complaint about it ;)

quadplay
15-07-2004, 23:48
Goldoni, can you PM me your details (CM MAC will do)? I'll get this looked into. Sounds like the person you spoke to needs some retraining.

As for the Broadband Medic prompt at the beginning of the call, we're being told to say that at the beginning of every call at the moment - it's just something we've got to do.

Paul K
15-07-2004, 23:52
I was recently prompted to download the Braodband Medic as a replacement for the Correct Connect monitoring program, which I did so.
You voluntarily installed Broadband Medic? You have my sympathies :erm:
Time to kick up a stink I think, I'm sure someone has the contact details to hand ;)

goldoni
16-07-2004, 01:10
Goldoni, can you PM me your details (CM MAC will do)? I'll get this looked into. Sounds like the person you spoke to needs some retraining. Thanks for the info and PM is posted.

Ok just to put the records straight I crashed that post out with a smile on my face as I had seen this thread re Broadband Medic. My thoughts on the subject of this new tool from NTL its cool for novice users and has some helpful info that pops up from time to time, but what I saw of it when I tried the programme I was a little concerned when my firewall asked quite a few times if I would give it access to the internet (what was it doing?) I ran the programme and it emptied my cache folder and did a check on my modem with a nice bar graph. I can manage my email client, which is Outlook, and I can add new email accounts with all the settings should I loose them. I can also check my modem speed so I see no need to have this programme taking up system resources as I have a host of other progs to do that (NAV ;)) and I rather give it to the utility thatââ‚ ¬Ã¢â€žÂ¢s in my signature below. The lady who answered the phone may just have been having one of those days and I canââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t believe she talks to people like that all the time. The advice to hit the remove me button is in my mind bad advise and should not have been given. I could have taken her advice, but two years ago thatââ‚ ¬Ã¢â€žÂ¢s what I used to do †œHIT THE REMOVE MEâ₠¬Ãƒâ€šÃ‚ my spam went through the roof. We all have off days so no harm done. :)