DNS problems today ?

[IanUK]

Hi,

Is anyone else having DNS issues today ?
Web browsing and collecting email in outlook, ftp'ing etc are all timing out a lot, I'm routed through the poplar cache's if that helps, changing cache helps in IE but does nothing for ftp or Outlook.

Thanks

Ian

[Chris W]

ftp and email are not affected by the webcaches anyway.

Can you more details about your connection... o/s? router? usb/enet? speed test results?

the more info the better :)

MB

[IanUK]

My details:

Windows XP Home
Ethernet connection from Samsung settop box
1 meg connection (Speeds are fine, 125k a sec as usual)

I've switched my dns servers to Colt's and it seems to have fixed it, looks like it may be flaky NTL dns servers today :(

Cheers

Ian

[IanUK]

scrap that, still getting 'server not found' and timeouts, is there a problem in my area (Havering) I wonder ?

Nothing has changed in my PC, just doing my usual day to day stuff...

[IanUK]

At the risk of banging on about this...

After much changing of settings it seems that my usual transparent proxies at Poplar are today useless (I'm currently automatically routed through 62.255.64.10 - cache7-pop1.server.ntli.net and others in the same grouping)

Manually changing to a Leeds proxy seems to fix my browsing but ftp and email is still massively slow and timing out etc - manually changing my DNS doesn't seem to help much :(

Has it all gone wrong in my area ? - the status page shows nothing..

Anyone else using that proxy, or from the havering area experiencing the same thing ?

cheers

Ian

[Matth]

Havering area too, same proxy group, and it's MISERABLE!

Have to hit every link 2-3 times before it bothers doing anything!

[Matth]

Just forced proxy to one of the others in the same pool - BOOM! what a difference!
The range is .4 to .10, I believe, to avoid overload, I'm not saying WHICH one I used - but if 10 is the default for here (are you sure?). then it's dead as a dodo!

[Chris W]

if someone can post a postcode i will have a look for any regional faults when i go into work

[IanUK]

I'm in RM1 postcode area.


Its got even worse :(
Nearly everything just times out...

[Chris W]

I'm in RM1 postcode area.


Its got even worse :(
Nearly everything just times out...

Sorry i need a full postcode........... (by PM if you prefer)

Or you could give t/s a call to find out what is going on (not sure what the queues are like today)

[Suvro]

Is it possible to check IG2 7DB as well please ?

[IanUK]

I've pm'd you - thanks.

[Chris W]

Is it possible to check IG2 7DB as well please ?

Postcode has been logged.

No faults available specific to this customers area.

oh and :welcome: to the site :wavey:

[lakeybloke]

I am in the RM14 area and getting the same problems as IanUK - crap service for a few days. Today is especially poor.

[IanUK]

Monkeybreath has told me there are no problems for my postcode.

I thank him/her for helping me.

The only option left is to call and pay through the nose for something that isn't our fault I suppose - who wants to go first ;) ?

Why NTL can't just TRY the Poplar proxies and see that there is a problem after several of us have now reported it in this forum is beyond me however...

Cheers

[Matth]

No area fault?

Just tried all the poplar proxies
62.255.64.4 - 62.255.64.10

All except 62.255.64.6 seem to be ok - 62.255.64.6 is dead slow - just like the default transparent proxy setting.

[Paul]

I have been using pop4 all evening ok.

[IanUK]

Pop4 seems ok, pop7 is all but dead, unfortunately it seems to be the one I'm lumbered with by default - it really annoys me having to keep altering settings to browse the web - I wish NTL would do away with these proxies :(

Thanks everyone.

Ian

[IanUK]

I think I may have found the problem:

Traces show a new entry that I haven't seen before that is losing upto 100% of packets:

Tracing route to news.easynews.com [140.99.99.130]
over a maximum of 30 hops:
1 6 ms 6 ms 10 ms 10.82.176.1
2 6 ms 5 ms 18 ms wapk-t2cam1-b-ge-wan41-112.inet.ntl.com [80.1.17
0.185]
3 * 7 ms * popl-t2core-b-ge-wan61.inet.ntl.com [62.255.81.1
41]
4 9 ms 7 ms 7 ms popl-t2core-a-ge-wan61.inet.ntl.com [62.255.81.1
3]
5 7 ms 8 ms 7 ms pop-bb-a-so-320-0.inet.ntl.com [62.253.185.65]
6 7 ms 7 ms 7 ms so-7-0.hsa2.London1.Level3.net [212.113.14.129]
7 9 ms 7 ms 7 ms so-4-0-0.mp1.London1.Level3.net [212.187.131.121
]
8 9 ms 8 ms 9 ms so-3-0-0.mp1.London2.Level3.net [212.187.128.46]
9 80 ms 80 ms 82 ms as-0-0.bbr2.Washington1.Level3.net [4.68.128.102
]
10 136 ms 137 ms 136 ms so-0-0-0.mp1.Phoenix1.Level3.net [64.159.3.213]
11 137 ms 136 ms 136 ms so-10-0.hsa1.Phoenix1.Level3.net [4.68.113.242]
12 145 ms 147 ms 146 ms news.easynews.com [140.99.99.130]
Trace complete.

The new entry is number 3 (popl-t2core-b-ge-wan61.inet.ntl.com ) above, its also showing in some other traces, packet loss is running at 50 to 100% - who should I report this to ?

cheers

Ian

[Ignition]

5 7 ms 8 ms 7 ms pop-bb-a-so-320-0.inet.ntl.com [62.253.185.65]
6 7 ms 7 ms 7 ms so-7-0.hsa2.London1.Level3.net [212.113.14.129]
7 9 ms 7 ms 7 ms so-4-0-0.mp1.London1.Level3.net [212.187.131.121
]
8 9 ms 8 ms 9 ms so-3-0-0.mp1.London2.Level3.net [212.187.128.46]

Looks pretty sound to me mate.

EDIT: to calm your mind:

2 wapk-t2cam1-a-ge92.inet.ntl.com (80.1.170.1) 0 msec 0 msec 4 msec
3 popl-t2core-a-ge-wan61.inet.ntl.com (62.255.81.13) 0 msec 4 msec 0 msec
4 pop-bb-a-so-320-0.inet.ntl.com (62.253.185.65) 0 msec 0 msec 0 msec
5 tele-ic-2-so-000-0.inet.ntl.com (62.253.185.86) 12 msec 0 msec 16 msec
6 ntl-gw.telecomplete.net (213.160.97.41) 0 msec 0 msec 0 msec
7 ge-1-0-0-hex-chromium.as25492.net (193.109.219.138) 0 msec 4 msec 0 msec
8 burstfire.net (195.22.128.20) 0 msec 4 msec 0 msec

Sending 1000, 100-byte ICMP Echos to 195.22.128.20, timeout is 2 seconds:
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 1/2/20 ms

Routers route, not necessarily answer pings, so long as there's no packet loss behind it enjoy your new sub-10ms pings to jolt :)

[IanUK]

Yeah the pings are great, its the time outs that are really annoying !


Ah well, fingers crossed hopefully it will right itself (Pop7 is still just timing out on almost everything)

[XFS03]

Just got back home after being out most of the day & browsing is just as bad as it was at 9 o'clock this morning.

I have to keep clicking on refresh before I can get a page to load.

I'm in RM8 using Poplar proxies.

[2nd attempt at trying to post]

[IanUK]

Its even worse this morning, almost everything times out :(

Neotrace is giving 100% packet loss on the same hop as I mentioned earlier and also the one after it, this only started happening yesterday.
Most domains are giving 'the domain name entered could not be resolved'

Looks like RM postcode area is screwed...

[Paul]

Ah well, fingers crossed hopefully it will right itself (Pop7 is still just timing out on almost everything)

POP7 is fine - I have been using it since you posted last night without any problems. The router is also fine, it's just a bit ignorant where icmp is concerned.

Sounds to me more like you have a local network issue as few others seem affected. Have you actually reported it to TS yet ?

[IanUK]

If I manually specify POP7 its fine too, its only when I don't specify a proxy at all that it is useless, but DNS lookups are slow for ftp & OE as well so it looks like a more general problem.

*sigh* Guess I'm going to have to get in the queue for TS after all..

I've raised it as a fault using the online form indicated to me by monkeybreath in a PM

cheers

Ian

[Graham RM1]

I have just found this forum while searching for a solution to this problem.:)

Comforted (sort of) by so many in the same boat.

NTL denied any problem their end.



I have tried changing settings to overcome this problem, which now appears not to be mine.

Could you suggest what setting I should be using for the LAN & IE?

i.e. DNS setting (or automatic select)

Proxy settings?



I am in Havering RM11.



Thanks,

[Chris W]

:welcome: to the site

you should have it set to obtain DNS servers automatically, and not use a proxy unless you are having problems without.

MB

[myohmy]

I am in IG8, exact same problem. Last few days the service has been terrible. I phoned TS but after 15 minutes on hold my patience timed out too. Surely NTL must be able to do their own regular checks on their service rather than wait for customer complaints to alert them to the problem.

[Mike Harrison]

IG10 - been very flakey yesterday and today

[IanUK]

Tried to get Tech support gave up after ten minutes of queuing...hopefully someone will answer my fault form I raised...

Also noticed that I cannot maintain a high throughput on those sites that I can get to ! - usually I get 122-124 from NTL's newsserver virtually all the time, today I can only get intermittant bursts of that speed then it seems to lose its lock and drops to 4 or 5k and sometimes domain cannot be found errors occur.

Pretty poor show all round :(

I hope it gets fixed soon... I'm paying £37 for this !

[macuser_e7]

I'm in E7 and the web has been dog-slow for the past two days.

Non-web stuff like chat, mail and RSS feeds seem fine. UK-based sites are reasonable, but anything from across the Atlantic you can forget about.

[yahamesz]

Yeah i keep getting timeouts and its all so slow

RM11

[macuser_e7]

I forced my browser to use a different proxy (62.255.64.4:8080) and now everything seems to be working very smoothly.

Cheers!

[IanUK]

An admin from Chetnet says that NTL are looking into large packet loss in the RM postcode areas - so hopefully it will be fixed soon.

Cheers

Ian

[Neil]

An admin from Chetnet says that NTL are looking into large packet loss in the RM postcode areas - so hopefully it will be fixed soon.

Cheers

Ian

Where is that?

[IanUK]

Where is that?


http://www.chetnet.co.uk (http://www.chetnet.co.uk/)

[Neil]

I meant where is the RM postcode?

[IanUK]

LOL !


its Romford,Havering

[yahamesz]

I forced my browser to use a different proxy (62.255.64.4:8080) and now everything seems to be working very smoothly.

Cheers!
Yeah made a world of difference :cool:

Just hope NTL sorts this out soon

Yeah its Romford :dunce:

[IanUK]

I'm frightened to say it but it seems fixed !!

No more time outs, no more stalled traces and even Broadband plus is working !
(love the new MTV Live btw !)

I hope I haven't jumped the gun but its been ok for about 15 mins now - thanks to whoever fixed it, and thanks to everyone for all the help :)

Cheers

Ian

[Matth]

I concur - unlocked the proxy, and this site is responding as fast as usual .... touch wood (well, chipboard actually) , it seems to be ok now.

[XFS03]

LOL !


its Romford,Havering
...and don't forget Dagenham.

Working fine here too.

[Mike Harrison]

IG10 - seems to be OK again since early this evening