inthewildteam
23-06-2004, 01:15
Just a thought,
how about a sticky for STB connected users?
Page up, page down, blue, on the remote gives access to various details about the connection (or lack of) interactive and broadband.
Surely this would be helpfull to CS when they take the call and also help us customers too.
It would save lots of time using the search function on here to find out about return levels, STB address, and interactive issues before calling in about problems.
Perhaps a nominal value for signal level, return path etc etc......... average values that we should expect to see. If outside of those, then call CS as we can't use docsdiag?
how about a sticky for STB connected users?
Page up, page down, blue, on the remote gives access to various details about the connection (or lack of) interactive and broadband.
Surely this would be helpfull to CS when they take the call and also help us customers too.
It would save lots of time using the search function on here to find out about return levels, STB address, and interactive issues before calling in about problems.
Perhaps a nominal value for signal level, return path etc etc......... average values that we should expect to see. If outside of those, then call CS as we can't use docsdiag?