Do you need the phone for BB ?

[Stuartbe]

Cathy2907 wants to cancel her phone and keep her broadband.
She has no tv services ATM... She has been told that this is
not possible....

I was under the impresion that you could just have the BB service :confused:

Can some kindly NTL bod confirm for me please :)

[Defiant]

I had tv,phone and BB. They wouldn't let me cancel just phone because I had tv so canceled both and just kept BB.


Tell them who's boss

[orangebird]

Cathy2907 wants to cancel her phone and keep her broadband.
She has no tv services ATM... She has been told that this is
not possible....

I was under the impresion that you could just have the BB service :confused:

Can some kindly NTL bod confirm for me please :)


Hi Stuart,

If you can get her postcode for me, I'll double check, but I'm pretty sure you can have BB only. The only reason I think she might be told no is because she's still within a 12 month contract with the phone... ?

:)

[Stuartbe]

Hi Stuart,

If you can get her postcode for me, I'll double check, but I'm pretty sure you can have BB only. The only reason I think she might be told no is because she's still within a 12 month contract with the phone... ?

:)

Thank OB - you are a star :)

She has had her services for over 3 years so I dont think the contract is the problem....

PM Sent

[orangebird]

Thank OB - you are a star :)

She has had her services for over 3 years so I dont think the contract is the problem....

PM Sent

Have pmd you. I think she's been misinformed... :rolleyes:

[Stuartbe]

Have pmd you. I think she's been misinformed... :rolleyes:

Thanks OB - You are wonderfull :tu:

[orangebird]

Thanks OB - You are wonderfull :tu:
:blush: :blush: :)

[Hell's Child]

Just for further info ntl can only hold you to "one billing period" if only taking telco. As "one billing period" is a month this wouldn't be an issue, ntl can only hold you to a 12 month contract if it is attached to DTV.


As OB says, sounds like she has been mis-informed.