cityhunter
18-07-2003, 15:03
I took out bb with ntl in january through a cable modem option, gave the rep my bank details to setup the direct debit. They rep told me i will be billed in the nxt month or 2, just depends how quick they will setup the mandate, which i thought fair enough.
Two months passed and no payments had been taken, in third month i called customer services who didnt take any personal details and said it shouldnt be too much longer and payment will be taken if ive given my bank details. Called customer services again 2 just check and same thing happened again.
Another month passed and i was having problems with my connection so i called technicial faults (or whotever they are called). The rep there said he couldnt find my modem on the system and maybe thats why i hadnt been billed as i told him about it. He made note on the system that i was having probs that they would send an engineer out, and that he would get someone to sort the billing out for me. Which i thought fantastic!
Guess what.... nothing!! So I cancelled the direct debit a month later.
Today a letter dated 11/07/03 arrived telling me i owed them £250, which is a lot of money 2 pay out in one go!
What i need to know, do i have to pay this as ive tried to have it sorted out? Or is there anything that can be done? other than paying (which i will do if its my fault). In my opinion isnt it down to ntl to sort there billing?
Any suggestions or help would be appreciated.
Two months passed and no payments had been taken, in third month i called customer services who didnt take any personal details and said it shouldnt be too much longer and payment will be taken if ive given my bank details. Called customer services again 2 just check and same thing happened again.
Another month passed and i was having problems with my connection so i called technicial faults (or whotever they are called). The rep there said he couldnt find my modem on the system and maybe thats why i hadnt been billed as i told him about it. He made note on the system that i was having probs that they would send an engineer out, and that he would get someone to sort the billing out for me. Which i thought fantastic!
Guess what.... nothing!! So I cancelled the direct debit a month later.
Today a letter dated 11/07/03 arrived telling me i owed them £250, which is a lot of money 2 pay out in one go!
What i need to know, do i have to pay this as ive tried to have it sorted out? Or is there anything that can be done? other than paying (which i will do if its my fault). In my opinion isnt it down to ntl to sort there billing?
Any suggestions or help would be appreciated.