Billing Info Required

[tridens]

Some info required please
Iâ₠¬ÃƒÆ’¢â€žÂ¢ve Just got my phone bill on the bottom of the bill I noticed TOTAL NON ITEMISED CALLS what dose that exactly mean it seems strange to me
147 calls
Duration 122h 19m Ive not bean on the phone that long
Also I never used to get charged for itemized billing till now £1.00 when I signed up itemized billing was free
Any help appreciated
:confused: :confused:

[Paul]

It means what it says - you have made 147 calls which will not be individually itemised on the bill - and in total they lasted for just over 122 Hours.

Itemised billing has been chargeable for about 2 years as far as I know.

[tridens]

Thats what i thought but ive not made 147 calls and Definitely not spent 122 hours on the phone and why do i get billed for them one month but not the next ? :disturbd: :disturbd:

[Graham F]

Do u have pay as u go dial up internet?

[Alanmelon]

Do you use dial up for your Internet access? Could it be that?

EDIT - Doh! :D

[tridens]

I have as an emergency but i use ntl dial up £10 month all the time il have to phone c/s

[Alanmelon]

But even if they're 'free' calls to a subscribed service, would they still not show up on your bill? Incidentally, what was the total cost of these unlisted items? If particularly low, then I would guess it's your dial up (0800?) number.

[Marge]

Free calls are not shown on the bill as they could cover calls such as calls to Childline etc.

[paulyoung666]

dialler anyone ????????????????

[timewarrior2001]

Some info required please
Iâ₠¬ÃƒÆ’¢â€žÂ¢ve Just got my phone bill on the bottom of the bill I noticed TOTAL NON ITEMISED CALLS what dose that exactly mean it seems strange to me
147 calls
Duration 122h 19m Ive not bean on the phone that long
Also I never used to get charged for itemized billing till now £1.00 when I signed up itemized billing was free
Any help appreciated
:confused: :confused:


I feel the same sometimes, I paid for the itemised bill, I dont get an itemised Bill NTL seem to think its still OK to say "oh yeah and heres some calls we couldnt be arsed to itemise, but hey it only costs you £18 (more than the rest of my bill) I'm sure you will accept our word for it and not need to see the numbers to check"


As for the 0800 numbers, I dont know if NTL dont print them out I am sure they do. I see loads of stuff under the NG headers meaning local rates etc.

[Hell Fighter]

NG1/NG3 (0845/0870) numbers are printed on the bill, however you'll never see an 0800 freefone number listed.

[Paul]

Thats what i thought but ive not made 147 calls and Definitely not spent 122 hours on the phone and why do i get billed for them one month but not the next ? :disturbd: :disturbd:

Well it looks like someone has made 147 calls - is your pc connected to the phoneline ?

If you speak to CS they may be able to tell you what the calls are, I'm not sure if they have access to a list even when they are not itemised on the bill you receive.

[paulyoung666]

@ tridens , have you got sky digi ?????????????

[tridens]

Not had time to phone c/s today first thing monday
yes my sky digi box is connected to phone line could that be dialing out/?? :Yikes:

[paulyoung666]

Not had time to phone c/s today first thing monday
yes my sky digi box is connected to phone line could that be dialing out/?? :Yikes:


i dont suppose any little ppl could have been playing games on the sky box could they :(

[tridens]

Just gave ntl 30 days notice
BT customer on 14th May
free itemised billing £9.50 line rental
bulldog 512k bb £15.99 as soon as i get bt phone line

[orangebird]

Just gave ntl 30 days notice
BT customer on 14th May
free itemised billing £9.50 line rental
bulldog 512k bb £15.99 as soon as i get bt phone line

Did you get to the bottom of the 147 calls you never knew about?

[Hell's Child]

From what I know, the 0800 calls will be on the "non-itemised" part of the bill, and will show up as calls made. They are non-itemised as there is no charge for the call, 0800 numbers such as childline, don't show up on the bill as they are removed.

0800 dial up numbers will show up, like I say, as calls made so this may be the majority of the 147 calls.

[SMHarman]

i dont suppose any little ppl could have been playing games on the sky box could they :(

You'd notice that as they are premium rate and this seems to be a lot of cheap calls.

What is the number in the dial up properties when you connect to the internet (the first 5 digits is enough).

[paulyoung666]

You'd notice that as they are premium rate and this seems to be a lot of cheap calls.

What is the number in the dial up properties when you connect to the internet (the first 5 digits is enough).


fair point :)

[tridens]

i phoned ntl and enquired about the calls they couldnt tell me what they where as they didnt have a discription or breakdown off the calls it didnt show up on ther computer which i couldnt understand ??? if they dont know how am i supose to know ??? how can they help me i waa more confused after the phone call then before

Roll on May 14th

[SMHarman]

i phoned ntl and enquired about the calls they couldnt tell me what they where as they didnt have a discription or breakdown off the calls it didnt show up on ther computer which i couldnt understand ??? if they dont know how am i supose to know ??? how can they help me i waa more confused after the phone call then before

Roll on May 14th

How much did these calls cost if you don't mind me asking?

[Marge]

i phoned ntl and enquired about the calls they couldnt tell me what they where as they didnt have a discription or breakdown off the calls it didnt show up on ther computer which i couldnt understand ??? if they dont know how am i supose to know ??? how can they help me i waa more confused after the phone call then before

Roll on May 14th

What a load of codswallop, all calls are shown on our system :rolleyes: (well in my area anyway)

[tridens]

I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know what you mean by a load of codswallop you calling me a liar thatââ‚ ¬Ã¢â€žÂ¢s what cs tolled me if your system is that good maybe you can tell me
Ntl called me this after noon saying BT wear in touch that I was leaving they didnâ₠¬Ã¢â€žÂ¢t seam that bothered
I hope they take the last payments correctly and dont screw them up as well

1 month 142 calls 75.31 h £2.48
2 month 147 calls 122.19 h - not shown

[paulyoung666]

I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know what you mean by a load of codswallop you calling me a liar thatââ‚ ¬Ã¢â€žÂ¢s what cs tolled me if your system is that good maybe you can tell me
Ntl called me this after noon saying BT wear in touch that I was leaving they didnâ₠¬Ã¢â€žÂ¢t seam that bothered
I hope they take the last payments correctly and dont screw them up as well

1 month 142 calls 75.31 h £2.48
2 month 147 calls 122.19 h - not shown


i am sure you werent being called a liar ;)

[Marge]

I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know what you mean by a load of codswallop you calling me a liar thatââ‚ ¬Ã¢â€žÂ¢s what cs tolled me if your system is that good maybe you can tell me
Ntl called me this after noon saying BT wear in touch that I was leaving they didnâ₠¬Ã¢â€žÂ¢t seam that bothered
I hope they take the last payments correctly and dont screw them up as well

1 month 142 calls 75.31 h £2.48
2 month 147 calls 122.19 h - not shown

Certainly wasn't calling you a liar :confused: the billing system I use lists all calls

[paulyoung666]

I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t know what you mean by a load of codswallop you calling me a liar thatââ‚ ¬Ã¢â€žÂ¢s what cs tolled me if your system is that good maybe you can tell me
Ntl called me this after noon saying BT wear in touch that I was leaving they didnâ₠¬Ã¢â€žÂ¢t seam that bothered
I hope they take the last payments correctly and dont screw them up as well

1 month 142 calls 75.31 h £2.48
2 month 147 calls 122.19 h - not shown


maybe dropping the attitude a notch might be in order ;)

[Julian]

I don't suppose you were on some sort of "talk unlimited" package were you?

I am and I have itemised billing.

I only get itemised the calls I am charged for over and above my "free" calls. :)

[Nikko]

I don't suppose you were on some sort of "talk unlimited" package were you?

I am and I have itemised billing.

I only get itemised the calls I am charged for over and above my "free" calls. :)

I suspect that is the scenario - £2.48 cumulative charge outside of the inclusive calls.

[tridens]

Sorry i wasnt being nasty
just if ntl cant tell me how am i supose to know im at work all day so is wife no kids its just nice to know what all these calls wear as im paying for them the dd is coming out on tuseday anyway so it gets paid im on the 123 plan ;) ;)

[ian@huth]

Your NTL dial-up internet calls are included in the number of calls made and the duration of them is included in the usage hours.