Shocking Ping

[Wolf]

This is a tracert for a game2xs server and the admin said that it is down to me to contact ntl. I get a high ping in the server (120ms) whereas everyone else has good pings. I can't email this to NTL as i have never had a response from the in the past so don't expect help from them now. Can anyone shed some light? I get excellent connections to all other servers. I have reset my modem and my router. I shut down my linux server and apache. Only pc running was mine, still no joy. I have surfboard modem 1meg on ethernet. OS is XP pro

Tracing route to 217.161.41.44 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 10 ms 9 ms 172.29.39.254
3 53 ms 22 ms 11 ms cdif-t2cam1-a-ge914.inet.ntl.com [62.254.254.37]

4 11 ms 42 ms 13 ms cdif-t2core-a-ge-wan61.inet.ntl.com [62.254.253.
33]
5 13 ms 12 ms 11 ms bir-bb-a-so-220-0.inet.ntl.com [213.105.172.45]

6 17 ms 13 ms 13 ms man-bb-b-so-700-0.inet.ntl.com [62.253.185.134]

7 15 ms 48 ms 15 ms man-bb-a-ae0-0.inet.ntl.com [62.253.187.177]
8 108 ms 106 ms 105 ms ycr2-so-3-0-0.Manchester.cw.net [208.175.252.89]

9 104 ms 111 ms 105 ms bcr2-so-3-0-0.Thamesside.cw.net [166.63.209.201]

10 105 ms 105 ms 108 ms iar1-loopback.Thamesside.cw.net [166.63.210.7]
11 109 ms 105 ms 110 ms rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]
12 106 ms 108 ms 106 ms 217.161.41.44


Tracing route to rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 9 ms 11 ms 172.29.39.254
3 10 ms 11 ms 12 ms cdif-t2cam1-b-ge914.inet.ntl.com [62.254.254.165
]
4 18 ms 36 ms 9 ms cdif-t2core-b-ge-wan62.inet.ntl.com [62.254.253.
169]
5 12 ms 59 ms 14 ms bre-bb-b-so-300-0.inet.ntl.com [213.105.172.49]
6 16 ms 16 ms 16 ms win-bb-a-so-400-0.inet.ntl.com [213.105.172.233]
7 102 ms 102 ms 102 ms bcr2-so-7-0-0.LND.cw.net [166.63.161.229]
8 102 ms 102 ms 132 ms bcr2-so-7-0-0.Thamesside.cw.net [166.63.209.205]
9 111 ms 102 ms 104 ms 206.24.168.97
10 103 ms 101 ms 102 ms rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]

[Ignition]

Looks absolutely fine until after it leaves the ntl network, 1st high pinging hop is:

7 102 ms 102 ms 102 ms bcr2-so-7-0-0.LND.cw.net [166.63.161.229]

8 108 ms 106 ms 105 ms ycr2-so-3-0-0.Manchester.cw.net [208.175.252.89]

Seems ok here:

10 bcr1-so-2-0-0.Thamesside.cw.net (166.63.211.149) 20.487 ms 20.720 ms 18.221 ms
11 206.24.172.65 (206.24.172.65) 21.999 ms 19.465 ms 19.511 ms
12 rxtxtech-ltd.Thamesside.cw.net (166.63.217.10) 20.660 ms 23.026 ms 21.700 ms
13 217.161.41.44 (217.161.41.44) 21.701 ms 18.016 ms 19.506 ms

[td444]

If you think its your connection, try pinging lifeless.aa.nu . The system on the end of that address is just on the network soley for ICMP pings.

[td444]

Oh and aa.nu are a UK ISP if your wondering. Returns an average latency of 15ms (thanks to a certain poster in the thread *cough*).

[Paul]

This is a tracert for a game2xs server and the admin said that it is down to me to contact ntl. I get a high ping in the server (120ms) whereas everyone else has good pings. .........

Tracing route to 217.161.41.44 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 10 ms 9 ms 172.29.39.254
3 53 ms 22 ms 11 ms cdif-t2cam1-a-ge914.inet.ntl.com [62.254.254.37]

4 11 ms 42 ms 13 ms cdif-t2core-a-ge-wan61.inet.ntl.com [62.254.253.
33]
5 13 ms 12 ms 11 ms bir-bb-a-so-220-0.inet.ntl.com [213.105.172.45]

6 17 ms 13 ms 13 ms man-bb-b-so-700-0.inet.ntl.com [62.253.185.134]

7 15 ms 48 ms 15 ms man-bb-a-ae0-0.inet.ntl.com [62.253.187.177]
8 108 ms 106 ms 105 ms ycr2-so-3-0-0.Manchester.cw.net [208.175.252.89]

9 104 ms 111 ms 105 ms bcr2-so-3-0-0.Thamesside.cw.net [166.63.209.201]

10 105 ms 105 ms 108 ms iar1-loopback.Thamesside.cw.net [166.63.210.7]
11 109 ms 105 ms 110 ms rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]
12 106 ms 108 ms 106 ms 217.161.41.44


From those IP addresses you appear to be being routed across the pond and back again, no wonder the pings are high.

[BBKing]

Oh and aa.nu are a UK ISP if your wondering.

Mine in fact, and at least two other NTL staff I know.

What does a traceroute back from the server to your PC look like?

[Wolf]

Pinging lifeless.aa.nu [217.169.20.26] with 32 bytes of data:

Reply from 217.169.20.26: bytes=32 time=100ms TTL=45
Reply from 217.169.20.26: bytes=32 time=89ms TTL=45
Reply from 217.169.20.26: bytes=32 time=89ms TTL=45
Reply from 217.169.20.26: bytes=32 time=90ms TTL=45

Ping statistics for 217.169.20.26:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 89ms, Maximum = 100ms, Average = 92ms

This is what i get from the ping. pretty dismal by the looks

[TheBlueRaja]

Notes Manchester - thinks, Broadband is fooked up there right now.

Aint it?

[td444]

Might be worth keeping a sticky at the top for overloaded NTL area's.

Problem is, it may only effect 1/3 - 1/6th of the user base and may drive potential "customers" away.

[ntl customer]

From those IP addresses you appear to be being routed across the pond and back again, no wonder the pings are high.
The routing definately is staying inside the UK - it goes up to Manchester and then down to ThamesSide which is the name they give to their network which passes through their site by the Thames in London.

The IP addresses maybe look American but that's probably because Cable and Wireless are American and a global company and cannot always allocate blocks of addresses to certain areas. :erm:

The site seems fine here . .

Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

E:\Documents and Settings\Administrator>tracert 217.161.41.44

Tracing route to 217.161.41.44 over a maximum of 30 hops

1 3405 ms 10 ms 20 ms 10.34.112.1
2 20 ms 10 ms 20 ms herm-t2cam1-b-ge96.inet.ntl.com [80.3.34.157]
3 150 ms 201 ms 200 ms herm-t2core-a-ge-wan61.inet.ntl.com [80.3.33.5]

4 10 ms 20 ms 10 ms pop-bb-b-so-210-0.inet.ntl.com [62.253.187.21]
5 20 ms 20 ms 20 ms lee-bb-a-so-700-0.inet.ntl.com [62.253.185.237]

6 20 ms 20 ms 20 ms lee-bb-b-ae0-0.inet.ntl.com [62.253.187.186]
7 10 ms 20 ms 20 ms man-bb-a-so-700-0.inet.ntl.com [62.253.185.193]

8 20 ms 20 ms 31 ms ycr2-so-3-0-0.Manchester.cw.net [208.175.252.89]

9 30 ms 20 ms 10 ms iar1-loopback.Thamesside.cw.net [166.63.210.7]
10 30 ms 30 ms 10 ms rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]
11 30 ms 20 ms 20 ms bcr2.London.cw.net [166.63.162.62]
12 20 ms 20 ms 20 ms bcr2-so-7-0-0.Thamesside.cw.net [166.63.209.205]

13 30 ms 20 ms 20 ms 217.161.41.44

Trace complete.

Can't say the same for the ntl network though - 3405ms is extremely high :erm: :shocked:

[Ignition]

Actually I'm thinking that packets are taking a different route back to the one they took outgoing, that's why the transatlantic trip doesn't show.

re: pings - I'd check your stateful firewall or the load on your connection when you did that traceroute, 3405ms -> 10ms -> 20ms is not the ntl network ;)

[td444]

Actually I'm thinking that packets are taking a different route back to the one they took outgoing, that's why the transatlantic trip doesn't show.

re: pings - I'd check your stateful firewall or the load on your connection when you did that traceroute, 3405ms -> 10ms -> 20ms is not the ntl network ;) That's sygate software firewall. Have to enable traceroute program to access the internet hence the mega hops. Used to use it myself till I realised it chewed up 20% of an Athlon 2.2ghz doing stateful packet inspection PC to PC traffic at 95mbit/s.

[paulyoung666]

That's sygate software firewall. Have to enable traceroute program to access the internet hence the mega hops. Used to use it myself till I realised it chewed up 20% of an Athlon 2.2ghz doing stateful packet inspection PC to PC traffic at 95mbit/s.



personally i find kerio heaps better :)

[Wolf]

i have been in contact with NTL and after 30 minutes they said that i have to contact cable and wireless (corporate side) to get it sorted. Now does this sound right. Why can't they re-route me? Why can't they sort it out with CW. I feel they fobbed me off. Not like the server i play in is a random one. It's our monthly rented games server and i'm the only person with problems.

[td444]

i have been in contact with NTL and after 30 minutes they said that i have to contact cable and wireless (corporate side) to get it sorted. Now does this sound right. Why can't they re-route me? Why can't they sort it out with CW. I feel they fobbed me off. Not like the server i play in is a random one. It's our monthly rented games server and i'm the only person with problems.
Your an NTL customer not C&W , call back and ask [politely] to talk to management!

[Neil]

i have been in contact with NTL and after 30 minutes they said that i have to contact cable and wireless (corporate side) to get it sorted. Now does this sound right. Why can't they re-route me? Why can't they sort it out with CW. I feel they fobbed me off. Not like the server i play in is a random one. It's our monthly rented games server and i'm the only person with problems.

And people wonder why ntl have a reputation for being bull$hitters? :erm:

Wolf-let me know if you need the details of someone you can escalate this to.

[Wolf]

They also told me that as long as the connection is fine then they won't doing anything as NTL don't support gaming. So my browsing and downloading is perfect then all is well.

[Wolf]

I'm annoyed now....I called back after almost 2 weeks (maybe it would have corrected itself) and again i am told that i must contact CW corporate side. I think it's time to let someone else provide me with broadband. I can get it cheaper from almost everywhere now seeing as ntl are putting the price up. Fair enough everything else is working but 1 problem and i am told someone else musr help me. i'm sorry but it's gonna be 999999 ntl broadband customers soon. 2meg connection from bulldog sounds nice. and free reconnection to BT. I'm getting hassle so i might aswell get hessle from someone new.

[rdhw]

again i am told that i must contact CW corporate side.I think what might be happening is this. You are showing NTL a traceroute that shows high RTTs from cw.net routers. It is not NTL's responsibility to fix problems in other ISPs' networks, so they are advising you to contact the other ISP directly. This is not unreasonable: NTL cannot be responsible for defects in cw.net. My guess is that almost all other ISPs would take a similar attitude.

However, on the basis of the traceroutes you posted earlier in this thread, the first hop with problems is the peering hop between ntl.com and cw.net. Therefore, there is a possibility that the problem lies with the NTL peering router or the connection between the last ntl.com router and the first cw.net router. I do not know what tests that you or NTL have done to eliminate this possibility.

There is another possibility, which is masked by the fact that traceroutes only show the outward route for probes, not the return route. It is possible that cw.net is sending traffic destined for ntl.com via the USA: you would see no evidence of this on tracerotues from your NTL connection. What you need to do is to perform a traceroute from a server on cw.net to your own PC back on ntl.com, and observe what route that traceroute takes. If it goes via the USA, then this is a cw.net routing problem, and NTL are correct that cw.net are the only people who can fix this.

I hope this all makes sense.

[Chrysalis]

something weird wrong with ntl at the moment and pings, my high latency still exists, but has been shrugged of as not a problem.

[Wolf]

can anyone recommend a good 1 -2 meg service adsl. all input will be checked and considered.

[td444]

can anyone recommend a good 1 -2 meg service adsl. all input will be checked and considered.
Visit ADSLGuide.org.uk

Have a look at Zen, Pipex, Eclipse, and maybe PlusNet if they've sorted out their issues. Nildram's also a possibility, but for 1-2meg, the connection is much dearer.