View Full Version : Virgin Media Billing Issues


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  1. Got a call from Virgin Media Billing Team :)
  2. Taking Broadband Alone
  3. Quarterly billing
  4. Costs - want to reduce but virgin won't tell me costs!
  5. Removing Phoneline - Effect on Bill?
  6. Question for VM staff
  7. Rengotiation Virgin contract
  8. Friends & Family?
  9. Does a retention deal mean a new contract?
  10. Can't work out if we are paying too much
  11. Quick question...
  12. retentions phone number
  13. Am I been overcharged?
  14. Is This Right
  15. Thinking of changing package
  16. Am I paying too much?
  17. Moving: Change of contract issue
  18. Dilemna over possible package change
  19. Confused over new contract.
  20. Transferring email to a new account
  21. Moved to Sky Talk / BB - Virgin continued charging - now need to get it back
  22. My contract is about to expire
  23. Problems getting customer discounts applied?
  24. HD service charges ?
  25. Cutting costs
  26. Reducing costs due to redundancy
  27. Another VM issue
  28. VM Billing (Loyalty Pack B B, etc)
  29. VIP HD Upgrade
  30. Virgin Media Early Termination
  31. Can I get BB L and TV M+ only?
  32. Am I going to be able to get a better deal?
  33. Virgin saying we owe them 418 pound and we have been lied to!
  34. VIP 50 Package + Additional Phone Line
  35. Upgrading to TiVo
  36. Installation charge for 100Mb?
  37. Package prices for an existing customer
  38. 20mb Offered, is that right!?
  39. New customers get better deals!
  40. Leaving VM after serving minimum contract length - when can i cancel my Direct debit?
  41. Package negotiation/retention?
  42. Changing Bill Payer
  43. lowest price possible?
  44. 10mb for £16 - bill for £68.70
  45. current billing as think i am paying way to high ?
  46. This is odd...added Tivo with 2nd box yet paying MORE on new contract?
  47. Reducing services on a contract
  48. 12 Month Contract as a new Customer
  49. Help with VIP
  50. Discounts on sign up not applied ?
  51. Account balance
  52. Unable to log in
  53. After a Second opinion
  54. TiVo Installation fee
  55. Impossible to join virgin media and get the correct price on my contract
  56. Virgin New Customer Deals?
  57. Advice RE: My current package
  58. Am I being overcharged?
  59. New Online Bill style Q: XLTV Customer being charged V+ HD Monthly Fee?
  60. Help with charges please
  61. Seen on DS does this work on triple package?I just wanted to suggest to everyone that
  62. Help required to understand cancelling
  63. Am i getting a good deal?
  64. An offer too good to be true?
  65. Lied to by mobile
  66. Where can I access my bill online
  67. Trying to Leave Virgin - Not Going Too Well...
  68. Direct Debit
  69. Charging more than quoted when we signed up
  70. Housemate refuses to pay debt for his phone calls.
  71. Best Way to Reduce My Bill
  72. Sad to say it
  73. Disconnection due to death of friend
  74. Billing Question
  75. Bill mystery
  76. Minimum Term Contract
  77. Package Price Concerns & Old Equipment?
  78. how long ago did 50Mb drop in price
  79. complaint
  80. VIP50 Billing - is this right
  81. Bill for unknown phone calls , number never dialed from my handset
  82. Increasing BB speed confusion
  83. Package Change Enquiry
  84. Loyalty and Discounts
  85. [Merged] New Look VM Bills - No itemisation
  86. Loyalty Discount
  87. NTL bill wrong AGAIN!!!
  88. Understanding my Bill ( Bangs Head )
  89. Dealing With Outrageous Bill
  90. Direct Debit - 30 day setup?
  91. Checking download amount?
  92. Cancellation Issues.
  93. Monthy costs
  94. Loyalty Discount
  95. changing account name
  96. I think I'm paying too much
  97. I just can't get a price online
  98. E billing
  99. Virgin TV Options & Prices
  100. the recommend a friend lie
  101. Value for Money?
  102. Wrongly billed, how to contact online?
  103. Offered a good deal but don't have faith in it being true
  104. How much do packages actually cost?
  105. connect a friend issue
  106. Anyone had their bill notification via email this month?
  107. VIP50 inc 2 V+HD - am I being charged correctly?
  108. Totally obnoxious customer service
  109. Fake or real vm phone call?
  110. Temporary downgrade to 20mb on Docsis 2 from 30...still paying 30mb price?
  111. leaving virgin for sky
  112. Phone service downgraded to far
  113. Free to XL customers Super Hub cost me £75
  114. Is My Current Deal Good?
  115. Warning: another fake VM billing email
  116. VM dont seem to want to pay credit back
  117. Virgin say i owe money at address never lived at
  118. Virgin refunding me the price drop
  119. Upgrading from 20M to 30M question
  120. Bill Issue
  121. Your credit limit is £120.00?
  122. VIP 50 with TIVO - overcharged!!
  123. Zero Bill - confused
  124. Why £2.05?
  125. eBilling and main account holder problem
  126. pay for what you haven't had
  127. A simple question about charges
  128. Confusion between Sky and Virgin pricing
  129. Not happy whats so ever....
  130. Broadband Medium Price?
  131. Bill Compare !
  132. Help please!
  133. Virgin media phone summary bill help
  134. Any Agents Available?
  135. Ebills
  136. bank Details
  137. Whats the best new customer offer at the moment?
  138. Blank PDF Bill
  139. Still charged for V Box extra after getting Tivo
  140. my virgin media portal enforcing weak passwords
  141. Virgin promised a refund - never got it...
  142. VIP 20 or what?
  143. Virginmedia - We make ripping you off an art.
  144. Ahhhh - that annoyed with VM!
  145. put into new contract despite canceling
  146. Line Rental Price Hike
  147. More Price Increases August?
  148. £20 VHD - would it end a loyalty deal
  149. Service disruption - leave contract early.
  150. Change to BB speed = new contract?
  151. Direct debit date - Can it be changed?
  152. need some help with package
  153. What's happened to my billing? (refunds out of nowhere)
  154. My Virgin down again
  155. My Virgin Media Acc - Windows Security certificate Error
  156. How long before cut-off?
  157. Am l better off on a vip bundle.
  158. Retentions deal - was this good?
  159. Can we cancell all VM services 4 months after changing them?
  160. Ebilling site messed up?
  161. Value for money
  162. New Customer criteria
  163. No email notification for bill this month?
  164. Triple discount
  165. Changed to TIVO - bill change 3 times
  166. No e.bills
  167. Refused tivo
  168. Broadband pricing
  169. Hows My Price looking?
  170. changed services
  171. Explain Virgin Billing?
  172. Bt Spring Deals** new prices **
  173. Unbilled usage screen doesn't show call details correctly
  174. retentions deal contract shows wrong amount
  175. Free Tivo box installed, but why are some charges showing on contract?
  176. Getting Charged for calls to landlines when i shouldnt
  177. 12 month contract - price increase 2 months in?
  178. Couple of billing questions
  179. Can't setup new Ebilling Password
  180. Can't get bundle changed
  181. New 12 month commitment
  182. 5 - 10 working days?!?!
  183. tivo bill charge
  184. Retentions deal = Lie.
  185. Price of extra V+ HD box when on VIP package.
  186. Changing Direct Debit details online
  187. Following up complaints?
  188. My Bill
  189. Do new customers get 'loyalty discounts' straight away?
  190. issues with my bill
  191. VIP 50 Activation Charges
  192. Itemised billing query
  193. Is it worth looking into?
  194. virgin ebilling gotcha!
  195. VIP50 Order - No Telco Ports
  196. 6 months deal.
  197. Cannot ask my late father!!!
  198. New Contract
  199. There is a problem with this website's security certificate.
  200. Loyalty and new customers
  201. 2 Week Into Contract Already Robbed
  202. Virgin Messing me about...
  203. Making sense of Bill and upgrade
  204. Making sense of my bill
  205. Late payment charge applied after Tivo upgrade
  206. Would the bill go down ?
  207. Worth Switching my package?
  208. Account setup messy after moving
  209. Virginmedia are redesigning and re-launching their online area for existing customers
  210. Am I paying too much?
  211. I think I'm being overcharged, need help!!!
  212. Good deal?
  213. Price Scam
  214. Can i cancel virgin Contract
  215. Looking at downgrading
  216. New Deal Advice :)
  217. Cost of VIP 50
  218. Thinking of upgrading from VIP20 to VIP50
  219. Just downgraded from VIP......
  220. Adding Virgin Mobile
  221. Billing Info
  222. just transferred the account to me, monthly charge gone right up!
  223. Mis-selling and general appalling service
  224. wi fi change from wired.
  225. Checking your services online
  226. Could I get a better deal?
  227. Customer Relations Sheffield
  228. Billing Issue
  229. Charged too much
  230. Cheapest broadband, TV & second box package?
  231. virgin media miselling
  232. Contract and package
  233. Pleas. Please help!
  234. Just cancelled
  235. cancelling TV
  236. Just had my new Bill
  237. ]30Mb] I guess they don't want the £30?
  238. does my bill look ok ?
  239. VM (NATIONAL) offer
  240. Looking at 20>30MB upgrade..currenty being billed or 20MB @ £37/month?
  241. Overpaying for BB L
  242. contract extended new 12 months is this right
  243. WTB British based agent for help after moving payment date.....
  244. Just Moved House, Now Have Two Direct Debits Set Up..
  245. Package pricing
  246. Unexpected price increase for XL tv on VIP package
  247. Stupid pricing on XXL BB
  248. broadband alone
  249. Excellent service from offshore CS!!
  250. Cost of BB upgrade


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