well I am now sick to death of the incompadence of the staff at NTL not only can they not give me a corrected bill but these people can not even manage to do a simple take of taking money out of someones bank account over the last 6months I have been ****ed around with my bill first off I was transfered from STB modem to stand alone well what a miss first DD details were failed to be entered to the account and then I find some turd did not remove a 2nd STB from my account this only took a matter of 4 months to remove this and have a corrected bill from them and having them phone me put asking for the money and telling I was going to be cut off for dosh they owed them selfs not to top it off I got a call fromt them on friday tell me that YES my boardband account is behind I said WTF how the hell can this be I am on DD the man on the phone told me it had not been paid in 2months and that I had a outstanding balance from july when I had it installed which to put the iceing on the cake when they did the offer of 1month free rental so anyway it gets to monday to I thought well I am going to phone these people up as I do NOT TURST THESE DIRTY *******S at all and ohhhhh guess what there was no note on the account to say of the arrangement of what I had made on friday so by this point I am well cheesed off I spoke to some fool called carl who YES and again told me a bloodly lye that his manager would phone me back the nexted day between 4-5 well what crap that was no phone call by this point I am almost at explosion so I phoned up the muppets once more I spoke to someone called kevin who claimed to be the manager for my arear and I had a chat to him had this muppet all's he could come out with was I needed to check my bank as he see it must be a problem with it there so I kindly explained how a DD worked to him as I will here
I set a DD with NTL and each month NTL are MENT to take the cash outta my bank account just like they have manage to on my TV and phone account
a Standing order is were I ask the bank to take the money outta my bank and put it in to there account
so I don't see were the problem is and I am sure the bank would have informed me that there is a problem after 2months of failed DD atempeds so the guy said he would have to pass me to the credit control to rearrange the agreement I made with them on the friday of thje first call so I speak to Linda in credit control to the asked me how would u like to pay sir visa for debit card I said no sorry I will leave it as the last agreement was ment and to be taken outta my bank she turns around and say oh sorry sir I can't change that and I will have to get someone to ring u back with in an hour so I waited from 7pm till 8pm and guess what no one rang
so now NTL I have rang u and u can sick the account right u your tight fisted ass holes as now I am now back off to BT this is a real shame I have been a customer for the last 4 years with them I have all there top packages and I get treated like I am on someone shose well
I am sick to death of u people who can't even manage to get 1 bill right
PLEASE BE TOLD DO NOT NEVER EVER TRUST WHAT CS EVER SAY THEY ARE LYING TURDS 100%
and please don't even both mods or CTL or anyone from NTL trying to get in touch to change my mind u change it for me GOOD BYE AND GOOD RIDDENS
P.S I will never recommend this company to anyone even tho I have had 4 poeple sign up for it as I recommened it to them BIGGEST MISTAKE EVER