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can't access the 1GB Mobile Web I have a samsung galasy ace can get wi-fi ok
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Old 21-02-2012, 14:53   #1
andrew.shearman
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can't access the 1GB Mobile Web I have a samsung galasy ace can get wi-fi ok

my current tariff: Virgin Media £20.43 Web
3000 texts
200 minutes
3000 minutes to other Virgin mobiles
1GB Mobile Web but I can't access/use the 1GB Mobile Web I have a samsung galasy ace can get wi-fi ok

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Old 21-02-2012, 15:44   #2
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Re: can't access the 1GB Mobile Web I have a samsung galasy ace can get wi-fi ok

What do you mean exactly Andrew?

When not on WiFi are you getting the H symbol in the top right of the screen next to the signal strength icon?
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Old 21-02-2012, 16:08   #3
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Re: can't access the 1GB Mobile Web I have a samsung galasy ace can get wi-fi ok

Go onto the Virgin Mobile homepage. Click the How Do I? tab. Enter your phone details and Virgin will text you your settings.
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Old 21-02-2012, 20:28   #4
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Re: can't access the 1GB Mobile Web I have a samsung galasy ace can get wi-fi ok

oh right ok thanks
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Old 21-02-2012, 20:57   #5
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Re: can't access the 1GB Mobile Web I have a samsung galasy ace can get wi-fi ok

Is this a new phone? Once the settings are correct you might to turn off and on again once or twice as well.
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Old 21-02-2012, 21:53   #6
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Re: can't access the 1GB Mobile Web I have a samsung galasy ace can get wi-fi ok

And enable data roaming to use orange network
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