Been a Virgin Mobile customer for a few years now and I currently have 2 handsets on contract with Virgin mobile. Recently my partners handset the Sony Ericsson X10 Pro Mini has been switching itself off randomly and the problem is getting worse. The 3 keys on the phone also have become non responsive. We got the phone as upgrade around December 2010 so its 12 months old now.
I decided to ring Virgin Mobile today under the warranty and got first class customer service from them. They are arranging for a jiffy bag to be sent so they can try and do a repair with it. They said it takes 4 days in total when they get the phone. I was happy with this.
Only thing were worried about and looking at some of the handsets available from the VM website is if they need to replace the phone because they cant get parts or it works out cheaper for them to send a new phone out. As the advisor said today this could happen. What options would she have from the range that they have now. They don't have the exact same phone but there is a slightly upgraded version