So, the family just sat down to tea and a very pleasant lady from VM calls to tell me she can save us some money on our phone bill.. Ok, go ahead I say.
Our systems show you made aprox 54 mins of UK landlines calls last month and did we know that..
Hold up. We're making how many minutes of calls?
54 minutes Mr Bloggs.
Oh. Do you have a breakdown of the calls there?
Yes, sure. You made, err. 9 seconds there, 3 minutes there and 6 minutes there. Umm.. I'm not.. Just a minute.
I said look, we make nowhere near that as we have free mobile minutes with my company. How many minutes is that - 9 or so?
So how did we get from 9 to 54??
I'm not sure. We have two systems you see, an online one and a database one and there's obviously been some mix up of some kind.
There follows some profuse apologies from the young lady and my insisting there's absolutely no need, have a good night but have someone look into that..