You are here: Home | Forum | New phone ordered but not delivered
You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
Hi All, could do with a bit of help. Do any Virgin Mobile staff help out on this forum?
I changed my mobile package to a £10 a month Blackberry deal last Thursday, 7th October. Was told that the new handset would be delivered next day (Friday) by UPS.
Nothing arrived so I rang VM to be told I had to wait for an email with confirmation of delivery. The email arrived with a delivery date/time of Saturday morning. (9th)
Its now Tuesday 12th and still nothing. I have called UPS with the tracking number to be told that they haven't even received the parcel from VM.
I have now called CS at least four times with 30min hold times and don't seem to be getting very far.
I could do with the new phone tomorrow (13th) as its a birthday present.
If anyone reading this could give me any help I would really appreciate it.
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,870
Re: New phone ordered but not delivered
Not aware of any staff on here and I know how long it can take for someone to answer, you have 2 options which are ringing and waiting for an answer or going to a local Virgin store and enquiring there.
__________________ "Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
Thanks Guys
I have spoken to CS who tell me that they see what has happened to my order. They pass the info to the relevant department with the promise off a call back. But they never call back.
Seems I'm stuck in a never ending circle!
Join CF
You are here: 
