Virgin Free Calls

Stutz · 12-07-2010, 12:20

A couple of days ago I rang my friend (from my mobile) who is also on virgin mobile. When I checked my remaining minutes I had minutes deducted from my total for this call. I rang CS just out of curiosity and was told this was the norm. I thought virgin to virgin calls where free and I would not lose air time minutes. Is this just a virgin land line to mobile offer or what. Anyone know ?

jb66 · 12-07-2010, 13:00

Depends on your package

Stutz · 12-07-2010, 13:19

Thanks jb.

I'm on 300 mins/300 texts £10.00 direct debit and talk unlimited with the land line.

BenMcr · 12-07-2010, 13:30

Again, depends on the Mobile offer you have. Best option is to phone Virgin Mobile and confirm whether you have Virgin Mobile to Virgin Mobile calls seperate to your minutes

jb66 · 12-07-2010, 13:53

You only get free virgin to other virgin mobiles if it came with your package. I signed up and when I told them I'm a virgin media customer they added on Free virgin to virgin mobiles. So it seems it's not standard to get this.

BenMcr · 12-07-2010, 13:55

No it's not, and it hasn't always been offered either. So even if you are on an existing customer Mobile offer it's not guaranteed

Stutz · 12-07-2010, 14:59

I think Ben is correct because the mate I rang was on 300/300 but then changed his deal to a different tariff and when he rings me he does not lose any of his minutes. I did ring CS and was told the calls would deducted from my minutes. Thing is I received a Virgin flyer through my door saying these calls would be free, land line also. Thanks for your help.

BenMcr · 12-07-2010, 15:02

Any flyers will apply to current tariffs on Mobile.

Although all Virgin landline customers now get calls to Virgin mobiles included within their talk plan (up to 1 hour and hours are dependent on the plan) so if you were to phone your friend from your Virgin landline you would get the call free.

Stutz · 12-07-2010, 15:06

I took up the deal offered by NTL at that time about 2/3 yrs ago, they where in the process of re-branding to Virgin. The flyer I had posted through my door called it "The Lobster Deal 300/300"

I have just logged in to V.mobile and my bundle is called "Virgin 10 300+300 Pay Monthly Sim Only"

BenMcr · 12-07-2010, 15:22

Yup that's far too early for it to include the VM Mobile to VM Mobile calls outside of the minutes. I think that only started last year

EDIT: It was May 2009 http://pressoffice.virginmedia.com/p...098&highlight=

Stutz · 12-07-2010, 15:24

[QUOTE=BenMcr;35054599]Yup that's far too early for it to include the VM Mobile to VM Mobile calls outside of the minutes. I think that only started last year

Thanks Ben. At least now I know.