16-04-2010, 19:15
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#1
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cf.addict
Join Date: Mar 2005
Location: Hertfordshire UK
Age: 25
Services: Virgin Media VIP
Posts: 329
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Virgin HTC HD2
Got a new HTC HD2 delivered today, put the Virgin SIM provided in the handset and tells me it's Network Locked and to enter the unlock code.
How can it be locked it’s there own SIM, gave them a call and been told it could take up to 48 hours for someone to call me from Technical.
Total joke any other network would have just replaced the handset with one call.
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AV1 Sagem HD-D50H G4-T, Virgin Media V+, Denon 1906 AMP, Kef Cresta Speakers, Apple TV, HTPC
AV2 Philips 42PFL5522D, Virgin Media V+, Samsung DVD-HR730/XEU
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16-04-2010, 19:30
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#2
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Virgin HTC HD2
Phone back and say that you are cancelling as they have sent out equipment that is not of merchantible quality.
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16-04-2010, 19:44
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#3
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cf.addict
Join Date: Mar 2005
Location: Hertfordshire UK
Age: 25
Services: Virgin Media VIP
Posts: 329
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Re: Virgin HTC HD2
Did have an iPhone and have to say the HTC is great apart from the fact I can't make any calls or send an SMS.
__________________
AV1 Sagem HD-D50H G4-T, Virgin Media V+, Denon 1906 AMP, Kef Cresta Speakers, Apple TV, HTPC
AV2 Philips 42PFL5522D, Virgin Media V+, Samsung DVD-HR730/XEU
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16-04-2010, 19:45
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#4
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Virgin HTC HD2
Quote:
Originally Posted by sprattgraham
Did have an iPhone and have to say the HTC is great apart from the fact I can't make any calls or send an SMS.
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A few of my colleagues have that phone and they are very happy with it, but you need yours to work.
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16-04-2010, 19:48
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#5
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Guest
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Re: Virgin HTC HD2
Quote:
Originally Posted by sprattgraham
Did have an iPhone and have to say the HTC is great apart from the fact I can't make any calls or send an SMS.
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with a bit of luck they will give you a free unlock out of it
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16-04-2010, 20:06
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#6
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cf.addict
Join Date: Mar 2005
Location: Hertfordshire UK
Age: 25
Services: Virgin Media VIP
Posts: 329
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Re: Virgin HTC HD2
Don't see that happening.
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AV1 Sagem HD-D50H G4-T, Virgin Media V+, Denon 1906 AMP, Kef Cresta Speakers, Apple TV, HTPC
AV2 Philips 42PFL5522D, Virgin Media V+, Samsung DVD-HR730/XEU
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16-04-2010, 20:15
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#7
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Guest
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Re: Virgin HTC HD2
well my unlock only cost me a tenner anyway
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17-04-2010, 22:08
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#8
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cf.addict
Join Date: Mar 2005
Location: Hertfordshire UK
Age: 25
Services: Virgin Media VIP
Posts: 329
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Re: Virgin HTC HD2
No call on Saturday, been 36 hours now since my first cal.
Whats the chance there call on Sunday!
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AV1 Sagem HD-D50H G4-T, Virgin Media V+, Denon 1906 AMP, Kef Cresta Speakers, Apple TV, HTPC
AV2 Philips 42PFL5522D, Virgin Media V+, Samsung DVD-HR730/XEU
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17-04-2010, 22:20
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#9
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Cable Forum Team
Join Date: Jun 2003
Location: Sarf east Luhndun.
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 23,963
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Re: Virgin HTC HD2
As Masque says, phone and threaten to leave. They have sold you a device that is not of merchantable quailty, so they have a legal responsibility to replace or repair it, or refund the cost.
Did you order it from VM directly, or from an outside company (e.g. Carphone Warehouse, Phones4you)?
When I bought my n95 through a CPW store, they gave me an O2 one for use on a t-mobile contract. Worked fine, but when it broke, neither O2 or T mobile wanted to touch it..
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Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
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17-04-2010, 22:33
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#10
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cf.addict
Join Date: Mar 2005
Location: Hertfordshire UK
Age: 25
Services: Virgin Media VIP
Posts: 329
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Re: Virgin HTC HD2
Got it from Virgin Mobile website, might try and speak to them in the morning.
__________________
AV1 Sagem HD-D50H G4-T, Virgin Media V+, Denon 1906 AMP, Kef Cresta Speakers, Apple TV, HTPC
AV2 Philips 42PFL5522D, Virgin Media V+, Samsung DVD-HR730/XEU
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28-06-2010, 20:43
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#11
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cf.member
Join Date: Jun 2010
Posts: 2
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Re: Virgin HTC HD2
Hello, I have a Virgin HTC HD2 and I get many issues, such as people unable to contact me, my phone freezing and having glitches. The phone its self is brilliant, but the Windows Mobile is awful. It is not my particular phone that is the issue, its the model. My friend has one on another network and has similar problems. I would gladly swap this phone for the HTC desire (Technically a downgrade) but it is consistent. Is there a way of getting Virgin to consider replacing this phone, as I am on the same tarrif and would consider paying an excess
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28-06-2010, 22:17
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#12
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Guest
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Re: Virgin HTC HD2
Sounds like a problem with the stock Radio. Problem is branded phones tend not to get updates. If you do get nowhere with Virgin your best bet would be to install hardspl and flash with an unbranded rom and more upto date radio driver
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28-06-2010, 22:29
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#13
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cf.member
Join Date: Jun 2010
Posts: 2
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Re: Virgin HTC HD2
I have already tried a few newer radio roms from XDA-developers. But this phone really is an unfinished product in terms of the software. I'm hoping to bargain with Virgin Media, and get a switch to the HTC Desire. I'll let you know how this goes. Thanks for the suggestion
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28-06-2010, 22:54
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#14
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Guest
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Re: Virgin HTC HD2
ive been running a Miri rom for months now with the only issues being caused by Sense
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