mobile sim received - never ordered who do i complain to
26-01-2010, 19:38
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#1
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Inactive
Join Date: Oct 2006
Posts: 20
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mobile sim received - never ordered who do i complain to
i have just received a virgin sim card which i have never ordered and an invoice. I have tried to call the call centre but with no luck - so who in the UK can i call to find out what is going on? If not then i will be making a complaint to the ombudsman as i do not need a virgin mobile nor did ever order one.
thanks
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26-01-2010, 20:08
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#2
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
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Posts: 19,870
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Re: mobile sim received - never ordered who do i complain to
This is the website and the are some numbers there. http://www.virginmobile.com/vm/mobileBroadband.do
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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26-01-2010, 20:22
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#3
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Inactive
Join Date: Oct 2006
Posts: 20
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Re: mobile sim received - never ordered who do i complain to
i've been on their website and tried all the 0845 numbers and they just give me the run around and send me to everywhere and when i ask to speak to a superviser it is the usual - too busy or will call back or no supervisor available. Does anyone have a uk local non geographic number for them ? If not i will definitely go to ofcom and complain
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26-01-2010, 20:24
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#4
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
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Nokia N8
Posts: 19,870
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Re: mobile sim received - never ordered who do i complain to
If you have a Virgin mobile phone you can call 789 but it costs 10p to connect.
Or try here http://www.saynoto0870.com/
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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26-01-2010, 20:31
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#5
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Inactive
Join Date: Oct 2006
Posts: 20
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Re: mobile sim received - never ordered who do i complain to
i dont have a virgin mobile nor do i want one and that is my complaint they sent me things i never ordered
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26-01-2010, 20:39
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#6
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
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Nokia N8
Posts: 19,870
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Re: mobile sim received - never ordered who do i complain to
Is the a Virgin store near you try the locator on the website as they sell the phones.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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26-01-2010, 22:07
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#7
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Inactive
Join Date: Oct 2006
Posts: 20
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Re: mobile sim received - never ordered who do i complain to
dont know will go into town tomorrow and see if there is a store and complain and give them the mobile stuff - very underhand of virgin definitely and their phone service is shocking too
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26-01-2010, 22:09
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#8
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
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Posts: 19,870
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Re: mobile sim received - never ordered who do i complain to
Quote:
Originally Posted by globalart4u
dont know will go into town tomorrow and see if there is a store and complain and give them the mobile stuff - very underhand of virgin definitely and their phone service is shocking too
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Try the store locator HERE
They have nothing whatsoever to do with Virginmedia broadband, we just refer customers to them as they are a separate company. 
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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26-01-2010, 22:40
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#9
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User
Join Date: Mar 2006
Location: North West London
Age: 22
Services: Virgin Media 60Mb, BT Infinity 40Mb Option 2 with Unlimited calls
Posts: 2,462
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Re: mobile sim received - never ordered who do i complain to
You're wasting your time trying to call customer services and trying to find a Virgin store because you recieved a SIM card from Virgin? So what.... just throw it in the bin!
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26-01-2010, 22:43
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#10
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
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Posts: 19,870
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Re: mobile sim received - never ordered who do i complain to
Quote:
Originally Posted by Zee
You're wasting your time trying to call customer services and trying to find a Virgin store because you recieved a SIM card from Virgin? So what.... just throw it in the bin!
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He says he was invoiced for it.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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01-02-2010, 17:21
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#11
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cf.addict
Join Date: Dec 2009
Services: Virgin L BB (ADSL), M Phone & SKY HD (Only because Cable not available)
Posts: 287
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Re: mobile sim received - never ordered who do i complain to
Is there not a reference and phone number on the invoice? Just out of interest, how much is it for?
Duke
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02-02-2010, 19:24
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#12
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cf.geek
Join Date: Jun 2003
Location: Sunny Scunny, North Lincolnshire
Posts: 978
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Re: mobile sim received - never ordered who do i complain to
Perhaps a "friend" ordered it?
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02-02-2010, 19:29
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#13
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Guest
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Re: mobile sim received - never ordered who do i complain to
are these not direct debit only? I would check your bank account to ensure there isnt one set up. Is it a contract sim or a pay as you go sim?
I would have thought it impossible to get a contract sim by accident without all the relevent information
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