Good deal from virgin phone but...

ultimate · 13-10-2006, 09:17

I got a brochure from NTL yesterday telling me who wonderful the service is, amongst other things there is a cable user only offer for what it looks to be a good deal on virgin mobile, so I gave the number a call at 8:30am, and its 9am now and I am still holding, good job it is a 0800 number. I don''t think Mr Branson got everything right!

---------- Post added at 09:17 ---------- Previous post was at 09:00 ----------

Update: Finall got through at 9:10am

Wicked_and_Crazy · 13-10-2006, 10:29

As with most ventures Branson just wants the money to support the expansion of his airline.

AndyCambs · 13-10-2006, 21:37

You could try ringing NTL:Telewest customer services and they put you through having validated your eligibility for the offer.

"As you're already subscribed to ntl:Telewest's Family pack you'll need to speak with ntl:Telewest Customer Sales on 0800 052 0543 to confirm you're eligible to qualify for the 4 for Â£40 offer. "

Jules · 16-10-2006, 21:11

I have been trying to get through all day with no luck

opelfruitcase · 16-10-2006, 22:54

I've passed quite a few people though to them over the last week or so - they were quite quiet initially, but I think its been such a popular offer they've been snowballed with the amount of enquiries in relation to it.

lostandconfused · 17-10-2006, 02:35

call queues have been huge the past week, id sugest signing up on the website, takes about 5 mins

Jules · 17-10-2006, 11:20

Well I have been trying again today and having no luck all I get is an engaged tone or told to try later, the thing is I want to ask a few questions before I sign up and you can't do that on the web site

Jules · 17-10-2006, 13:53

Anyone know a easy way round the queues? I still can not get through

lauzjp · 17-10-2006, 14:12

what phone number are you trying? the general virgin no - 0845 6000 789 ? there must be some more phone numbers on the internet somewhere...?

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http://www.virginmobile.com/vm/contactUs.do or If you'd like to become a customer just call 0845 6000 070

**Stephen** · 17-10-2006, 14:19

Call NTL first and they will put you through.

Jules · 17-10-2006, 14:19

I am using the free phone number that came with the crud from NTL

Thanks Darth I will try that

Fingy · 17-10-2006, 18:51

From what I have heard they are now using call back forms due to the high call volumes so if you try once more customer care should be able to arrange a wee call back for you, save you keeping trying.

opelfruitcase · 17-10-2006, 20:48

Quote:

Originally Posted by Fingy

From what I have heard they are now using call back forms due to the high call volumes so if you try once more customer care should be able to arrange a wee call back for you, save you keeping trying.

Errrm, don't know of any call back logging/forms. Indeed I've been redirecting people to the website instead.

Fingy · 17-10-2006, 21:24

Quote:

Originally Posted by opelfruitcase

Errrm, don't know of any call back logging/forms. Indeed I've been redirecting people to the website instead.

Well its true, perhaps you just haven't been informed as yet.

If you want more info on it PM me.

**Stephen** · 17-10-2006, 21:25

I was told the only way to get on the offer was to be passed from cust service to Virgin.