Good deal from virgin phone but... - Page 2

AndyCambs · 17-10-2006, 22:17

Quote:

Originally Posted by DarthYoda

I was told the only way to get on the offer was to be passed from cust service to Virgin.

Thats how I managed to get through and get the offer.

pharrell · 18-10-2006, 01:00

No - it can be done on the website too.

Jules · 18-10-2006, 14:48

Well I got through at last and sorted it all out just to get an email an hour later saying I had failed the bloody credit check!!!!!

Rorschach · 19-10-2006, 13:19

I've just found out that I failed their credit check as well (something to do with my address apparently)

I've just faxed them my driving license.

Hopefully that will do the trick!

Rorschach

Jules · 19-10-2006, 13:40

When I asked what I could do they said there was nothing I could do

TheDaddy · 19-10-2006, 15:30

I think Rorschach was a credit referral rather than a failure, I am not taking them up on this offer out of principle, I have been an NTL customer for years that should be reference enough for them.

Jules · 19-10-2006, 16:56

That is what I would have thought as well, NTL have had thousands off me yet I can't be trusted with a phone for Â£10 a month, when I rang Virgin and pointed that out I was told sorry but there is nothing we can do.

Does anyone know the email addy of customer services at Ntl? I think I will email them and let them know how there customers are being treated, ok so it will do no good but it will make me feel better

lostandconfused · 19-10-2006, 19:04

the problem is they are still in effect seperate companies that happen to be running an offer together, i know ntl use equifax credit referance agency, not sure which one virgin uses, im surprised they dont use a credit limit like ntl aswell though

Jules · 19-10-2006, 19:34

I don't think they are any more I think NTL bought them

Rorschach · 19-10-2006, 19:40

Well I've just failed the credit check again! AND Virgin can't tell me why!

What's worse is that I can find out by going to the Equifax website (yes Virgin use them too!) and getting a credit reference report for the princely sum of $14.95!!!!

Why in God's name don't Virgin get a credit refernce from NTL? Equifax are clearly at it and they have just cost Virgin some business.

They can shove their free phone up their ****!!!!!

Rorschach

Jules · 19-10-2006, 19:50

I know how you feel

lostandconfused · 20-10-2006, 14:36

yep they have been bought by ntl but are still run as seperate companies, so they still use their own processes such as credit check, i assume that sometime in the future they will be integreated but not at the moment

TheDaddy · 20-10-2006, 14:42

Quote:

Originally Posted by Rorschach

What's worse is that I can find out by going to the Equifax website (yes Virgin use them too!) and getting a credit reference report for the princely sum of $14.95!!!!

Rorschach

You might be able to find your answers for free here

http://www.experian.co.uk/creditreport/

Jules · 20-10-2006, 14:43

There is a announcement on the front page so hopefully this can now be sorted out.

Full marks to Mick for the work he is doing behind the scenes to sort this out

lauzjp · 20-10-2006, 15:13

I'm so tempted... virgin was cheaper than vodafone which Anton and I are on now... signal was a bit lacking sometimes.. hmm... I should resist! I probably wouldn't pass their credit check anyway, I'm surprised I got ntl at all in the first place!