09-10-2006, 18:18
|
#1
|
|
Busy Admin
Join Date: Oct 2003
Location: Nottingham
Age: 46
Services: VM Phone : Sky+ Multiroom : VM Cable (20 Mbps)
Posts: 14,771
|
Virgin Support
People who complain about how long ntl take to answer the phone might be interested in how long it took Virgin today.
My daughters SIM seems to have died a death, so I rang Virgin this morning. After the usual "Dial 1 for this, 2 for that" which took almost 2 minutes before I got to the required option, it then took another 12 minutes for someone to answer ( Still, at least I could press 1 to change the music while I waited  ). A total of almost 14 minutes to speak to someone.  I've never waited that long to get through to ntl support.
BTW, no complaints about the service when I did finally get through, and a replacement SIM is in the post. 
__________________
 Click here for a real, interactive, tv guide.
|
|
|
|
09-10-2006, 19:04
|
#2
|
|
cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,693
|
Re: Virgin Support
Nice Virgin lways seemed to be really quick with me, i just jammed 00000000 in the one once though, got me through to a rep pretty quick 
Shouldn't have done it, i know. But it was nearing 1am, i forgot why i needed to ring them now though :/
Wait, i wanted my phone unlocking. But why at 1am i thought this was a good time i have no idea.
__________________
Intel C2D E8400@3.82Ghz (40c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
|
|
|
|
|
09-10-2006, 19:12
|
#3
|
|
I failed the Turing test
Join Date: Jun 2006
Location: Leeds
Services: Ex-NTL Bromley,
TV XL,
V+, STB,
Broadband L (constant 9mb), SACM,
Phone XL
Posts: 9,929
|
Re: Virgin Support
Quote:
Originally Posted by Druchii
Nice
Virgin always seemed to be really quick with me, i just jammed 00000000 in the one once though ... snip ....
. But why at 1am i thought this was a good time i have no idea. |
Am I the only one who finds this funny from a 17 year old?  (no disrespect, Druchii)
__________________
Madness does not always scream and howl. Sometimes, it is the disembodied quiet voice saying, "Hey, is there room in your head for one more?"
|
|
|
|
|
09-10-2006, 19:13
|
#4
|
|
cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,693
|
Re: Virgin Support
Quote:
Originally Posted by foreverwar
Am I the only one who finds this funny from a 17 year old? (no disrespect, Druchii) |
No offence taken, but i fail to see why it's funny? Ok, 1am is not the best time, but hey.
__________________
Intel C2D E8400@3.82Ghz (40c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
|
|
|
|
|
09-10-2006, 19:36
|
#5
|
|
I failed the Turing test
Join Date: Jun 2006
Location: Leeds
Services: Ex-NTL Bromley,
TV XL,
V+, STB,
Broadband L (constant 9mb), SACM,
Phone XL
Posts: 9,929
|
Re: Virgin Support
Quote:
Originally Posted by Druchii
No offence taken, but i fail to see why it's funny? Ok, 1am is not the best time, but hey.
|
Sorry, Druchii, it is just that I have a puerile, immature sense of humour, and a 17 year old posting about -
jamming it in just the once at 1 am,
and
Virgin(s) being pretty quick for you
It amused me - sorry 
__________________
Madness does not always scream and howl. Sometimes, it is the disembodied quiet voice saying, "Hey, is there room in your head for one more?"
|
|
|
|
|
09-10-2006, 19:40
|
#6
|
|
cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,693
|
Re: Virgin Support
Quote:
Originally Posted by foreverwar
Sorry, Druchii, it is just that I have a puerile, immature sense of humour, and a 17 year old posting about -
jamming it in just the once at 1 am,
and
Virgin(s) being pretty quick for you
It amused me - sorry |
Pfffft. Bad humour indeed.
__________________
Intel C2D E8400@3.82Ghz (40c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
|
|
|
|
|
10-10-2006, 00:23
|
#7
|
|
cf.mega poster
Join Date: Mar 2006
Location: Luton
Services: 5mb 3 mobile broadband, freeview, and an ordinary aerial on the other telly!
Posts: 2,270
|
Re: Virgin Support
 foreverwar - outragousness! I must conceed I giggled too at Druchii's post. 
I like Virgin, I think we will swap back when we've been on vodafone for a year or whatever it is, and then get phones unlocked properly rather than have any problems with backstreet stall merchants...
|
|
|
|
|
10-10-2006, 08:44
|
#8
|
|
Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 18,066
|
Re: Virgin Support
Quote:
Originally Posted by Paul M
People who complain about how long ntl take to answer the phone might be interested in how long it took Virgin today.
My daughters SIM seems to have died a death, so I rang Virgin this morning. After the usual "Dial 1 for this, 2 for that" which took almost 2 minutes before I got to the required option, it then took another 12 minutes for someone to answer ( Still, at least I could press 1 to change the music while I waited ). A total of almost 14 minutes to speak to someone. I've never waited that long to get through to ntl support.
BTW, no complaints about the service when I did finally get through, and a replacement SIM is in the post. |
Sounds about par for the course bearing in mind my own dealings with Virgin Call centres (Mobile, Trains and Atlantic). Beats me why people think that NTL's service is going to improve when it is rebranded as Virgin.
Edit: Apart from the fact that when I spoke to Virgin Trains, the call centre were no help whatsoever, and the fact that the operator at Virgin Mobile spent his whole time trying to blame me for my sister's voicemail not working (Funny how it started working soon after the call though).
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
“There is a theory which states that if ever for any reason anyone discovers what exactly the Universe is for and why it is here it will instantly disappear and be replaced by something even more bizarre and inexplicable. There is another that states that this has already happened.”
|
|
|
|
|
10-10-2006, 09:32
|
#9
|
|
Not Happy
Join Date: Nov 2005
Posts: 2,932
|
Re: Virgin Support
Virgin Support??!! for a minute I thought this was a self help group
|
|
|
|
|
10-10-2006, 12:51
|
#10
|
|
cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
Services: Get.no 26Mb/3Mb Cable
Posts: 6,693
|
Re: Virgin Support
Quote:
Originally Posted by Saaf_laandon_mo
Virgin Support??!! for a minute I thought this was a self help group |
Must admit seeing it in my Inbox today made me jump a little, til i saw the cable forum bit about it
__________________
Intel C2D E8400@3.82Ghz (40c) | 2Gb HyperX RAM | nVidia 8800GT 512Mb (700/1000) | Corsair VX550w PSU | Gigabyte EP35-DS3R | Win XP SP3 | 500Gb Seagate Barracuda 7200.11
|
|
|
|
|
11-10-2006, 18:12
|
#11
|
|
cf.member
Join Date: Sep 2006
Posts: 31
|
Re: Virgin Support
Couple or three times i've called Virgin mobile and Virgin net and each time was answered within a minute and the service was 10/10.
(As compared to experience with NTL phone CS being -10,000,000/10)
|
|
|
|
|
11-10-2006, 19:44
|
#12
|
|
Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 18,066
|
Re: Virgin Support
I don't know if they provide the support (I think they do), but Virgin.net is operated by NTL.
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
“There is a theory which states that if ever for any reason anyone discovers what exactly the Universe is for and why it is here it will instantly disappear and be replaced by something even more bizarre and inexplicable. There is another that states that this has already happened.”
|
|
|
|
|
11-10-2006, 20:03
|
#13
|
|
Busy Admin
Join Date: Oct 2003
Location: Nottingham
Age: 46
Services: VM Phone : Sky+ Multiroom : VM Cable (20 Mbps)
Posts: 14,771
|
Re: Virgin Support
JFYI, I had to ring them again today, as the new SIM would not work (!). This time it only took about 5 minutes to get through.
__________________
Click here for a real, interactive, tv guide.
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT. The time now is 04:54.
|
Join CF
You are here: 
