Is a half hour wait acceptable?
My broadband connection was not available last night, so I phoned the ntl help line on 0845 6500125. I had a half hour wait before I was dealt with. So, is a half hour wait considered acceptable by ntl? I know that compared to that abomination known as customer service provided by C&W (pardon me whilst I count to ten), this is somewhat of an improvement, but is it really an acceptable level of customer service? I'd say not.
One other point. When I got through and explained the problem I was told that I should have been told at the beginning of the telephone call that there was some sort of known problem. I wasn't told any such thing. When I told them this, the reply boiled down to, "Oh, weren't you?" followed by a rapid change of subject.