Newbie problem with Linksys and Telewest

Snake Plissken · 05-02-2006, 17:24

Just upgraded from dial-up to Broadband on my Telewest line - engineer plugs in the modem, gives me a disk and some cables and disappears. I run the setup disk and after about 5 minutes of setting up, asks me to input my details and then crashes. This happens time and again but when I click my browser I'm already connected to the internet! So, on with the installation of the router - A kit with notebook card and router from Linksys. Set-up the router and the wireless, a bit of a faff but eventually it all works okay. However, when I try to access BBC radio player through the router, there's a problem. The internet disappears, if you know what I mean, and I need to switch the router and PC on and off again to get back to the internet. This also happens on the laptop through the router. If I plug the cable modem into the PC without the router, it works fine. Is there any quick fix to this?

**Rob** · 05-02-2006, 17:52

to Cable Forum

Have you rebooted the modem (power off and on) when switching cable connections over to the router?

Snake Plissken · 06-02-2006, 04:25

Yes, I have done that. It's not that I can't connect to the internet, it's just BBC radio-player site's streams which are through real-player. Only goes wrong through the router.

Chris W · 06-02-2006, 09:07

What model of router is it?

And does it only happen with RM streams from the BBC website or streams from other sources as well?

Snake Plissken · 06-02-2006, 17:16

Yes, it seems as though it's all streams in real-player as well. The router is a Lynksys WKPC54G.

**Rob** · 06-02-2006, 17:22

hmm, difficult to say exactly what might be playing up here. Does the problem repeat itslef whether you are using wired or wireless connections?

Snake Plissken · 07-02-2006, 03:42

Solved it! Went into the settings of real-player and told it I was on an always on connection, not to dial for the internet. It may have been remembering my old dial-up settings. Quite why it let me connect without the router is anyone's guess, but I can access BBC radio throught the router finally. Hurrah!