Rubbish Broadband

LSainsbury · 24-07-2011, 20:54

Hi,

For the last few months, we've geen getting some iffy connections to out broadband.

Take today for instance - and the same think reguarly happens:

Router is synced at: DSL Up : 2176 kbps / 448 kbps
Speedtest: Download: .72Mbps... (Yes you read that right...)

http://www.speedtest.net/result/1400221471.png

Tomorrow when I do another speedtest it'll be back to around 1.85Mbps which is about the fastest we get.

So far I've done:

Router in test socket / and bypassed any extensions
Changed the filter - and changed all filters
Line noise test - yes there is a very tiny bit of static but I've heard worse on a DSL connection

BT Speedtest:

Test1 comprises of Best Effort Test: -provides background information.

Download Speed: 675 Kbps

Download speedachieved during the test was - 675 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:

Your DSL Connection Rate :2112 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps

So far the ISP has blamed: the line, the filters, the router, the noise on the line.

One other thing - this never used to happen with our previous provider.

The connection is a ADSL 8Mb business connection so I think the contention is 20:1 not 50:1 like a standard consumer account.

Any advice on getting this resolved as it's really starting to get annoying.

qasdfdsaq · 24-07-2011, 23:16

IP Profile for your line is - 750 Kbps

There's your problem. You're capped to 750kbps at the exchange.

MadGamer · 24-07-2011, 23:18

Get your ISP to ask BT Wholesale to perform a profile reset on the line

LSainsbury · 25-07-2011, 11:20

Quote:

Originally Posted by qasdfdsaq

IP Profile for your line is - 750 Kbps

There's your problem. You're capped to 750kbps at the exchange.

Yep - well aware of what it is.

---------- Post added at 11:20 ---------- Previous post was at 11:20 ----------

Quote:

Originally Posted by MadGamer

Get your ISP to ask BT Wholesale to perform a profile reset on the line

Yep - been done before a couple of times.

The issue is it keeps happening....

TJS · 25-07-2011, 17:47

Quote:

Originally Posted by LSainsbury

Yep - well aware of what it is.

---------- Post added at 11:20 ---------- Previous post was at 11:20 ----------

Yep - been done before a couple of times.

The issue is it keeps happening....

Come over to virgin media then >:3 or is it not available in your area?

qasdfdsaq · 25-07-2011, 19:18

I'd go with an LLU provider then, if that's available to you.

Your IP profile on wholesale gets capped to the lowest speed seen in a certain period, so I'm guessing there's occasional bursts of noise that dip your line down to ~800k. It then stays there till reset (or a really long period passes without noise) Most LLU providers don't do this, and give you whatever speed you sync with at the time so a simple reboot fixes it.

I know on Be/O2 LLU I used to get daily noise bursts that dipped my line from 16mb down to about 6mb, a reboot later and I'd be back up to 16 - while my neighbours on BT were permanently stuck on 6

. Be are also offering SRA in some places too IIRC.

LSainsbury · 25-07-2011, 20:59

Quote:

Originally Posted by TJS

Come over to virgin media then >:3 or is it not available in your area?

Would love to - not available. Unless they want to cable up a small village in West Berkshire.

---------- Post added at 20:50 ---------- Previous post was at 20:47 ----------

Quote:

Originally Posted by qasdfdsaq

I'd go with an LLU provider then, if that's available to you.

Your IP profile on wholesale gets capped to the lowest speed seen in a certain period, so I'm guessing there's occasional bursts of noise that dip your line down to ~800k. It then stays there till reset (or a really long period passes without noise) Most LLU providers don't do this, and give you whatever speed you sync with at the time so a simple reboot fixes it.

I know on Be/O2 LLU I used to get daily noise bursts that dipped my line from 16mb down to about 6mb, a reboot later and I'd be back up to 16 - while my neighbours on BT were permanently stuck on 6

. Be are also offering SRA in some places too IIRC.

Intresting - thanks for that.

How do I find if an ISP connection is LLU? I know I'm on BT wholesale at the moment - intrested to find if me previous provider was or wasn't which will explain why it never happened with them.

If Sky could give me a couple of static IP's I'd seriously consider them.

---------- Post added at 20:59 ---------- Previous post was at 20:50 ----------

Edit - sorry I'm being a muppet...

Samknows:

Our exchange services:

BT Wholesale ADSL
BT Wholesale ADSL Max

No LLU services.

---------- Post added at 20:59 ---------- Previous post was at 20:59 ----------

http://www.samknows.com/broadband/exchange/THKB

TJS · 26-07-2011, 08:28

[QUOTE=LSainsbury;35278493]Would love to - not available. Unless they want to cable up a small village in West Berkshire.

---------- Post added at 20:50 ---------- Previous post was at 20:47 ----------

Strangely where I live is cabled and there's only ~30 houses

merciarich · 28-07-2011, 16:20

Quote:

Originally Posted by LSainsbury

Hi,

For the last few months, we've geen getting some iffy connections to out broadband.

Take today for instance - and the same think reguarly happens:

Why not change providers then, if your current ISP has changed your profile?

I use Invictel - www.invictel.co.uk - never had any issues. They're a small company but means I get a more personal service

Got this result from Invictel's site:

Your exchange is ADSL enabled, and our initial check on your postcode indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.

Our check also indicates that your line currently supports an estimated ADSL Max broadband line speed of 7.5Mbps; typically the line speed would range between 6.5Mbps and 8Mbps.

TJS · 28-07-2011, 17:26

Quote:

Originally Posted by merciarich

Why not change providers then, if your current ISP has changed your profile?

I use Invictel - www.invictel.co.uk - never had any issues. They're a small company but means I get a more personal service

Got this result from Invictel's site:

Your exchange is ADSL enabled, and our initial check on your postcode indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.

Our check also indicates that your line currently supports an estimated ADSL Max broadband line speed of 7.5Mbps; typically the line speed would range between 6.5Mbps and 8Mbps.

They're somewhat expensive

merciarich · 28-07-2011, 17:38

Quote:

Originally Posted by TJS

They're somewhat expensive

Well, not really. I dont use the internet much during the day and Invictel is unlimited usage off-peak, so Im on their Family 30GB package. £17.99 isnt bad for what you get. I think the good tech support is worth paying the extra £1 or £2 for.

LSainsbury · 28-07-2011, 19:51

Quote:

Originally Posted by merciarich

Why not change providers then, if your current ISP has changed your profile?

I use Invictel - www.invictel.co.uk - never had any issues. They're a small company but means I get a more personal service

Got this result from Invictel's site:

Your exchange is ADSL enabled, and our initial check on your postcode indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.

Our check also indicates that your line currently supports an estimated ADSL Max broadband line speed of 7.5Mbps; typically the line speed would range between 6.5Mbps and 8Mbps.

Why would I do that? The limitation is BT and their copper not the ISP.