Re: Virgin cable Netgear Router problems
my first post on this Forum
On tuesday I decided to upgrade to 20Mb from 10Mb on Virgin Broadband, the guy said we will send you a free Hub, the Netgear VMDG280. He said you will only need to change it from the existing modem. Little did I know what problems I would have. I followed instructions and had the new hub activated. Result no broadband connection. Following over two hours on the phone, it was concluded, by the Virgin representative, that the hub was working Ok and it was a problem with my computer settings. Please note I have not attempted to use the wireless part of the hub, the not connection was using a cable directly from the new hub to my desktop. As a last resort I rang Virgin Customer Services and complained re the conclusion reached that it was my problem and they are looking into it and hoped to have a solution in 2 to 7 days. To get my broadband back I have reconnected the old modem and checking my download speed through this it looks as if I have the new higher speed. However, I need the new hub to work as my existing wireless router a Netgear WGT 624 seems to reduce my broadband speed from around 19Mb to 11Mb (when my desk top is connected, cabled, through the 624, with a laptop connected through the 624 the speed is reduced still further to around 3.5Mb. (When I had 10Mb broadband I got around 8.8Mb speed so the router did not reduce speed at this level, it just seems to be affected with the higher speed)
Can anyone shed any light on why I should lose so much speed when using the Netgear 624 router in this way.
Thanks for looking