Belkin N1 Wireless Router & Virgin BB Setup - Help Please

oxandkaz · 27-03-2008, 00:25

Have just attempted to install the Belkin N1 Wireless Router (F5D8231-4 v5000-UK) following the supplied instructions.

The PC connected directly to the router has an internet connection however the internet icon on the router is flashing indicating that there is a problem somewhere along the line. We also have a Sonos Zoneplayer connected directly to the router which should pick up internet radio but this device can't connect to the internet though it shows up on the internal network.

Have been reading some of the threads and have come across some info referring to MAC addresses and issues with the Virgin Scientific Atlantic modem but it all got a bit complicated.

BTW this is the second router in a week we have tried to install - the first being a DLink Dir-635 but this too had problems with dropping internet pages etc.

Can anyone please help - I'm tearing my hair out!!!

**Rob** · 27-03-2008, 00:45

Did you power off the modem before connecting the router via ethernet?

oxandkaz · 27-03-2008, 07:36

Yep that was the first thing we did. sine installing we have done the power cycle of everything, leaving it all off etc for 5 or more mins and even overnight! Still the same problem this morning.

Richy99 · 27-03-2008, 09:54

have you loghged intothe router web interface to make sure it is getting a valid IP address? are you hard wired or wireless to the router? i havea d-link 635 and dont have any issues at all with it

**Rob** · 27-03-2008, 12:07

Presumably you have tried a different ethernet cable between the modem and router WAN port? I assume there is only the router connected direct to the modem, nothing else by USB.

Straydog · 04-06-2008, 20:36

Hi Everbody.

I am having the exact problem. Spoke to Belkin, they gave me an IP address to insert in the the 'DNS server address' box of the properties of TCP/IP of the Local Area Connection. This address was totally different from what Virgin had supplied, it worked, although the Internet symbol of the router continued to flash orange. Twelve hours later, the Internet connection totally failed again. Any Ideas?

Babu · 04-06-2008, 20:58

I have the same router except it's an older version (2). I have no problems with the setup. The router gets a dynamic address from the modem and I have set the DNS lookups as 194.168.4.100 & 194.168.8.100.

I have 1 desktop and 1 laptop. Both these machines connect wirelessly. I also have a Slim Devices player that also connects wirelessly. I have used static ip addresses for both the computers and also for the streaming player.

Have you got the latest firmware for the router and the client cards?

Straydog · 04-06-2008, 21:25

Hi Babu.

Thanks for the reply. I will go and get the lastest firmware updates to see if that will help. When you refer to 'DNS lookups', is that on the router or on your computers? Any ideas of what all the correct IP adresses and settings that should be used for the router and computer on Virgin Broadband?

The guys at Belkin did not seem to be too concerned about the Internet symbol flashing orange. Should I be? I would have thought it should be in constant blue to be working correctly, like the rest of the symbols on the router are.

Babu · 04-06-2008, 23:34

DNS lookups are set on the router under the Internet WAN section. Under the TCP setting on the desktop and laptop, I have given static addresses and the default gateway and preferred DNS server point to the router address (192.168.2.1).

Straydog · 07-06-2008, 11:49

Hi Babu.

Thanks for the information that you have supplied me, it worked! I changed the DNS lookups on the router to match what you had, and within a minute the Internet was up and running. The orange flashing Internet symbol on the Belkin router went straight to constant blue and has been like that ever since. It appears that Virgin had given the wrong settings for some reason. Once again, thanks for your help, it was greatly appreciated.