Since Friday last week I have been unable to have internet access, prior to this I had two laptops and 1 pc all using the same router to access the internet.
I use NTL (Virgin Media) and a Sitecom wireless router, when I connect my laptop to the back of the set top box using a patch cable it works however, when i try using the internet via my Sitecom router it doesn't.
It's a puzzle as my laptop says that there is an Excellent connection to Sitecom but I can't get onto the internet or email etc.
The hardwire direct from my laptop to my set top box only works if my router is switched off as well.
I have phoned NTL/Virgin Media a few times but as they dont support the router they just wont advise on anything, although I am convinced its an NTL problem as I only have one light on the set top box. I have tried restarting the set top box and the router loads but nothing happens.
I dont mind buying a new router if this is the problem as I just need it sorting but I dont think this is the problem as it says "Excellent Connection".
Hardwire from set top box to my laptop works (only if i switch the router off - even when I dont have the adapter in the back of my laptop).
Hardwire from set top box to other laptop/pc doesnt work.
Router says excellent but it's like it isn't talking to the set top box (i can get an IP address if i go into the settings).
Do I need to buy a new router? Or is it an NTL/Virgin problem?