ntl Webspace badness

[kiwi_uk]

Well, I've never had any problems with ntl (apart from when I upgraded to the 1 (apparently) megabit service briefly, it sucked) but now I have, so I thought I'd share it with all you nice people.

I use my ntl webspace to mirror some (important) files for Shareaza.com (file sharing client I help out with). I was very happy until recently - the site gets hit quite a lot and I had no complaints from ntl about traffic or anything. Yay, I thought, 55MB of traffic limit free webspace! What nice people.

Sadly, yesterday they deleted everything (including a nice and unique (ooops) video I had on there of an amusing event, I'll show it you if I get it back). I should have rung them then, and moaned, but I just reuploaded the stuff and this morning... access denied. Fun fun fun fun. Sadly, customer services were closed so I'll have to wait till tommorow to bitch.

Anyhoo, so ends the current chapter of my story. Ill probably post what goes through on the phone. Does anyone know any freephone numbers that go straight to a relevant department? I think Ill ring 151 and go from there. I dont know if I can afford a long local rate call

Have a merry evening.

[lemarsh]

Originally Posted by kiwi_uk

Well, I've never had any problems with ntl (apart from when I upgraded to the 1 (apparently) megabit service briefly, it sucked) but now I have, so I thought I'd share it with all you nice people.

I use my ntl webspace to mirror some (important) files for Shareaza.com (file sharing client I help out with). I was very happy until recently - the site gets hit quite a lot and I had no complaints from ntl about traffic or anything. Yay, I thought, 55MB of traffic limit free webspace! What nice people.

Sadly, yesterday they deleted everything (including a nice and unique (ooops) video I had on there of an amusing event, I'll show it you if I get it back). I should have rung them then, and moaned, but I just reuploaded the stuff and this morning... access denied. Fun fun fun fun. Sadly, customer services were closed so I'll have to wait till tommorow to bitch.

Anyhoo, so ends the current chapter of my story. Ill probably post what goes through on the phone. Does anyone know any freephone numbers that go straight to a relevant department? I think Ill ring 151 and go from there. I dont know if I can afford a long local rate call

Have a merry evening.

Welcome -

I always ring 0800 052 2000 regardless of the problem, and then let them transfer me.

I suspect you are not going to win the argument (against terms & conditions tc), but they should have advised you of the actions they were going to take.

[kiwi_uk]

Damn straight they should have!

But uh oh, I havnt read the T&C Any chance you can reference the clause I have violated? I will look now anyway.

Thanks,

Jon

[kiwi_uk]

If your website generates abnormally high hit levels or generates abnormally high levels of network traffic, we may at our discretion move it and/or restrict access to it and you shall be liable for any additional charges arising from our action. This may include but is not limited to suspending your Internet access.

I guess its that one Sadly, ntl provide no way of monitoring how much traffic my webspace is using, so how do they expect us to know?

[Paul]

Originally Posted by kiwi_uk

Damn straight they should have!

But uh oh, I havnt read the T&C Any chance you can reference the clause I have violated? I will look now anyway.

Thanks,

Jon

err how about:
http://www.ntlhome.com/legals/userpolicy.html

10. Copyright and Third Party Rights

Any images, photographs, articles, pages, designs, drawings, software, music, information and other materials published on the Internet and the Services are protected by copyright. Publishing material on the Internet and on the Services does not mean it is available for anyone to copy. Unless the owner of that copyright specifically states that you may copy the work, you should assume that you cannot.

It is an infringement of copyright to copy, reproduce, adapt, translate, broadcast or perform copyright protected material without permission, to make infringing copies available to the public or otherwise to knowingly deal in infringing copies.

The Services must not be used, directly or indirectly, to transmit, publish, link to or otherwise make available any confidential information or trade secrets of any person or entity.

[kiwi_uk]

I don't see how that is related. I was not breaking any copyrights. All the material there was mine, or there by permission (and request) of the Author.

[Paul M]

Whatever the reason there is no excuse for deleting it without contacting you first - assuming, of course, that they did and it's not some error.

[kiwi_uk]

After speaking to the "Technical Support" people I now know that I have breached the Acceptable Use policy, the guy said a note was left attached to my account.

Apparently, I now have to wait for whatever deparment it is to contact me, because there is no phone number for me to get in contact with them. I got an email address, abuse@ntlworld.com, but I don't hold much hope of a reply.

Doh.

[Nikko]

I am sure if you send an email it will be looked at - AUP are on the ball, include a phone number if possible, perhaps?

I think a couple of people in that department cruise this site periodically, so you may get some feedback thru here.

[bob_a_builder]

I now know that I have breached the Acceptable Use policy

In what way, you said files were all legit ?
If bandwidth, how can you tell ?

Originally Posted by bob_a_builder

In what way, you said files were all legit ?
If bandwidth, how can you tell ?

Maybe he made the hamster break into a sweat

Are you sure that all the files were your property ??

[kiwi_uk]

I'm 99.9999999999% sure that all the files were legit. Even if one of them wasnt, deleting everything on my space is not an appropriate response.

I believe it was bandwidth because when they took it offline, I redirected the people wanting the file to some webspace I pay for. In about 5 hours, my entire transfer limit for this month had been reached - 10GB, 5 hours. I did some sums (possibly incorrectly) and got that at about 1500GB/month assuming that 5 hours was a good sample of the traffic all the time, which it isnt, so 1500GB give or take a few hundred GB.

I think thats why it was classed as unnaceptable. I have, however, been using the space for well over a year and the traffic now isnt so different from a month or 3 or ago, as far as I know.

Hum. Ill have to make alternate arrangments I guess

Jon

[br3ach]

Originally Posted by lemarsh

Welcome -

I always ring 0800 052 2000 regardless of the problem, and then let them transfer me.

I suspect you are not going to win the argument (against terms & conditions tc), but they should have advised you of the actions they were going to take.

Thats all ver well if you are prepared to only get support between 8am and 8pm

If you need support outside of these hours then you need to call the direct support number, 0845 650 0121 8am - 12pm...

[kiwi_uk]

Nice laptop

[br3ach]

Originally Posted by kiwi_uk

Nice laptop

Thanks