Can't send attchments in Outlook

22-08-2005, 13:13

When I need to send an attchment in Outlook all I send is the link where the file came from, I've looked in settings and all that but can't find anything out of place. Any ideas??

Paul · 22-08-2005, 14:44

Are you sure it's an Outlook based problem and not a problem with your anti-virus?
What version of Outlook is it and does it affect all email accounts or just one in particular?

kfridge · 22-08-2005, 14:49

How are you attaching the attachments?

If you click the paper clip icon in the tool bar you can browse for the attachment, the Insert button then allows you to select different options for inserting the chosen attachment. If you are dragging and dropping from a network location then these attachments sometimes show up as a link rather than the actual file...

22-08-2005, 15:14

Quote:

Originally Posted by Paul

Are you sure it's an Outlook based problem and not a problem with your anti-virus?
What version of Outlook is it and does it affect all email accounts or just one in particular?

When I send an attachment it just sends a blank page, when I look in sent tiems I can see the full attachment, them at the other end can see nothing.
__________________

Quote:

Originally Posted by kfridge

How are you attaching the attachments?

If you click the paper clip icon in the tool bar you can browse for the attachment, the Insert button then allows you to select different options for inserting the chosen attachment. If you are dragging and dropping from a network location then these attachments sometimes show up as a link rather than the actual file...

In Outlook you have to click on insert, you select what you want to send for example file, picture. Click on a picture then the picture comes up in the mail box, click send the mail has gone, a few minutes later I get a mail back saying it was blank there was nothing on there.
__________________

Quote:

Originally Posted by Paul

Are you sure it's an Outlook based problem and not a problem with your anti-virus?
What version of Outlook is it and does it affect all email accounts or just one in particular?

It's Outlook 2003

Paul · 22-08-2005, 15:14

Have you checked that your AV isn't stripping attachments from your emails?

22-08-2005, 15:30

Quote:

Originally Posted by Paul

Have you checked that your AV isn't stripping attachments from your emails?

No I haven't I'll have a look at that now thanks.
__________________

Quote:

Originally Posted by Paul

Have you checked that your AV isn't stripping attachments from your emails?

I've just turned outgoing mail scanner off, see if that works.
__________________

Still sending blank Emails.

kfridge · 22-08-2005, 15:36

it could also be the person recieving the email that is removing the attachments. Outlook Express does not allow attachments that could potentially be a virus - you can turn this off in the security tab in options.

22-08-2005, 15:37

Quote:

Originally Posted by kfridge

it could also be the person recieving the email that is removing the attachments. Outlook Express does not allow attachments that could potentially be a virus - you can turn this off in the security tab in options.

I'm not using outlook express I'm using microsoft outlook.

kfridge · 22-08-2005, 16:10

Quote:

Originally Posted by Nidge

I'm not using outlook express I'm using microsoft outlook.

I know, it could be the recipient of the email and their program that is removing the attachment.

Paul · 22-08-2005, 16:13

Think he sent some to himself and it still happened. Outlook to Outlook.

kfridge · 22-08-2005, 16:14

this link might be of some help

23-08-2005, 02:15

Quote:

Originally Posted by Paul

Think he sent some to himself and it still happened. Outlook to Outlook.

It worked ok in Outlook to Outlook

Paul · 23-08-2005, 08:56

Quote:

Originally Posted by Nidge

Quote:

Originally Posted by Paul

Think he sent some to himself and it still happened. Outlook to Outlook.

It worked ok in Outlook to Outlook

So what was in use when the attachment disapeared?

23-08-2005, 18:48

Quote:

Originally Posted by kfridge

I know, it could be the recipient of the email and their program that is removing the attachment.

2 People have bee in touch who I've sent mail to with attachments, they said they got the mail but no attachments.
__________________

Quote:

Originally Posted by kfridge

this link might be of some help

Nothing in there helps.

kfridge · 23-08-2005, 21:33

have you tried sending an email with attachment using webmail?

If the attachments get through I think this would then help to point the problem as being at your end.

If the attachment still gets removed then it could either be the mail servers for your account (NTL?) or the mail servers for the people who you are mailing...

also, do the people who are not getting the attachment you sent get any kind of message - i.e. that the attachment was blocked etc.?