Well have been on to Virgin again. Got a very nice lad called Daniel who did his best to help but with no success. Spoke to another engineer called Bill who also did his best but with no luck . He should have called me back this morning but did not so I am back to square one.
Do you think I should put it in writing to Virgin to see if I can get an answer from someone?
Both engineers were stumped as to what the problem is and said it needs to go higher to get a solution but I am the one who is the customer and getting nowhere. Perhaps I should withhold my payments to get someone to listen?