29-02-2012, 23:15
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#1
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cf.member
Join Date: Jan 2012
Location: Guisborough
Services: Virgin Media: TV L, BB L.
Posts: 15
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Emails not displaying
When I open my emails via the Virgin Media web mail service, I cannot see the message, nothing is displayed, I have to open the print service to see the print preview to read my email.
Is there anyway I can fix this?
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01-03-2012, 14:39
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#2
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 31
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
Freeview HD
Freesat HD
Posts: 2,816
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Re: Emails not displaying
Quote:
Originally Posted by PeacockAntony
When I open my emails via the Virgin Media web mail service, I cannot see the message, nothing is displayed, I have to open the print service to see the print preview to read my email.
Is there anyway I can fix this?
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clear yoru browser cache and delte temporary internet files nd also restart, might be idea if it stilla a problem after that to restart modem and router (i really doubt that will have much affect but it would be wortha shot you never know and if it fixed after that then it might be issue with either yoru router or modem corrutp data) make sure you only do one tihn at a time so if it works you know the cause, there will be probally be no point phoning virign as it 95% garanteed to be a problem on your computer, you could phone them and after they try logging in fromt here end if it workign form there end it is 100% garanteed to be your computer i could possible help find the error but might take some time
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01-03-2012, 18:39
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#3
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cf.member
Join Date: Jan 2012
Location: Guisborough
Services: Virgin Media: TV L, BB L.
Posts: 15
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Re: Emails not displaying
It appears it is not a problem on my end as someone has posted about the same thing on the Digital Spy forums
http://forums.digitalspy.co.uk/showp...55&postcount=1
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01-03-2012, 20:40
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#4
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 31
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
Freeview HD
Freesat HD
Posts: 2,816
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Re: Emails not displaying
Quote:
Originally Posted by PeacockAntony
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2 users dnt make a fault at least that users is looking at his comptuer by disabling addons try another browser
if you aint willing to try things then your basically saying it is virign fault and wont accept there a possabilty of a fault yoru end
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01-03-2012, 21:10
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#5
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cf.member
Join Date: Jan 2012
Location: Guisborough
Services: Virgin Media: TV L, BB L.
Posts: 15
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Re: Emails not displaying
Andrew, Sorry for the delay and vagueness in my post
I posted that before trying what you said.
After following those steps it still will not display the messages in Google Chrome, but using IE8 it will.
Must be a problem with the Chrome and Firefox browsers.
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01-03-2012, 21:13
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#6
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
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Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Emails not displaying
It is an issue with Firefox as it works fine in IE.
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03-03-2012, 17:01
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#7
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 31
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
Freeview HD
Freesat HD
Posts: 2,816
|
Re: Emails not displaying
Quote:
Originally Posted by PeacockAntony
Andrew, Sorry for the delay and vagueness in my post
I posted that before trying what you said.
After following those steps it still will not display the messages in Google Chrome, but using IE8 it will.
Must be a problem with the Chrome and Firefox browsers.
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i thought it might be as what your described did sound that type of problem f wha ti sggested hasnt worked then there other thing i cna try suggesting to get chrome and firefox workign again, but i am drowned with teh flu so it wont be until next week
sorry for taking a ahrd line with you but past experaince tells me wher ethat sort of fault comes from if you tried all 3 main browser and done wha ti suggested then it couldand mostly likely be a fault with the webmail
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05-03-2012, 07:55
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#8
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Andrew Crawford
Join Date: Aug 2005
Location: Scotland
Age: 31
Services: Virgin Media - XL Plus package with XXL broadband
SKY HD Multiroom
Freeview HD
Freesat HD
Posts: 2,816
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Re: Emails not displaying
for chrome go to the spanner and click on options, then go to under the bonnet, the click clear browsing history, you only need to selcet clear browing history and empty cache
for firefox use this addon
http://www.hotcleaner.com/clickclean_firefox.html again you only need to clear browsing history and cahce
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18-04-2012, 16:28
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#9
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cf.member
Join Date: Apr 2012
Posts: 1
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Re: Emails not displaying
I have had the same problem - fixed it by disabling Adblock, and the emails displayed perfectly.
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