email being echoed back to virgin account

cph64 · 16-07-2011, 14:12

Hi,

After the recent changes to email (smtp auth and email registration) I find that if I send a message using a non-virgin account it is echoed back to the virgin account. The email address I was using had been registered. Can anyone tell me how to stop this extremely irritating behaviour?

thanks, chris

Nopanic · 16-07-2011, 18:57

Sorry I'm not following .. are you saying that when you send through the VM SMTP it send a copy of that email to your VM address ?

If you have set this up in Webmail I believe there is an option to forward a copy to your address..

cph64 · 16-07-2011, 19:43

I have an ntlworld.com address. Sending from any address echoes back to the ntlworld.com address. (Previously I thought it was just non-ntlworld addresses but I checked and it is all of them).

I send from Thunderbird on Linux, and Mail on Mac. At the moment I can send from thunderbird with smtp authentication on (and it echoes) thru smtp.ntlworld.com, but neither authentication on or off seems to work now thru Mail on Mac using smtp.ntlworld.com. (It did one week ago).

Any pointers appreciated,

thanks, chris

Nopanic · 17-07-2011, 09:14

Hmm .. sounds a bit buggy to me ..

How about setting up a filter in webmail to get the emails directed before they hit the client, create a folder for them ?

I'll have a look into this when I go back to work, see if I can find out whats happening.

If you get the chance could you call up. If they log it, drop me the ref number.

I've not seen this actually happening before, so would be useful to have an example account. My own account and my test accounts, Virgin.net/Blueyonder/NTL/VM don't appear to be doing this.

Badders · 26-07-2011, 00:40

Thanks goodness it's happening to someone else also...:

http://www.cableforum.co.uk/board/80...ing-inbox.html

I'll be grateful of a solution.

Badders · 16-08-2011, 20:51

Were you able to reproduce this Nopanic? If not I'll certainly raise a ticket. It's still happening.

Nopanic · 16-08-2011, 21:29

no mate .. if you can get a ticket raised and pass me the ref I'll take a look ..

admars · 16-08-2011, 21:43

i still have the issue as well as discussed in that thread. As before I kind of like it now I know what is going on as it means if I send an email right now using Thunderbird on this PC, if I use another PC tomorrow and use webmail/email client on that PC it will be viewable.

Badders · 16-08-2011, 22:35

It doesn't happen for anyone else though - so it must be a bug. If there was an option to turn it off or on then I could live with that but what's it really telling you if every e-mail you send gets sent back to you immediately. It's probably not even getting past the VM mail server and you already have copy in Sent Items. Anyway, we'll see what they come up with. Personally I want it off. (Thanks Nopanic btw

Badders · 18-08-2011, 22:27

OK - well we did give it a try...!

Myself and a very nice scottish lady spent 40 mins trying to figure out why I was getting my sent e-mail returned to me. Via remote control and chats to 2nd line we came to the conclusion that we didn't really know what was causing it but it was happening on the gmail platform and therefore nobody at VM wanted to touch it.

One thought was that originally, when the ntl e-mails were migrated to gmail, my mail addresses went across twice somehow so there were two entries somewhere where there should have been one, but we couldn't be certain.

Anyhow, we gave it a bash and she give me some bedtime reading:

Google: "dual e-mail delivery google mail server"

So it looks like it will probably never get sorted out until I change my e-mail addys.

Also, I must give her 10/10 for a pleasurable experience on support. If only all people were like her.

Nopanic: I didn't get a reference number (although I asked) but she said the details of problem and conversation would be held against my account.

Nopanic · 19-08-2011, 06:52

She hasn't raised it then .. I can't help you without it coming to me officially mate .. unless I spot an account with the same issue ..

Being that you're a VM customer means its our problem, even if that means a chat with Google, that's for us to do.

I'm not sure how to help now ..

Badders · 19-08-2011, 08:26

Quote:

Being that you're a VM customer means its our problem, even if that means a chat with Google, that's for us to do.

You are right, of course, and that's a great attitude to have but what can I do if a problem is acknowledged by the support agent and a ticket isn't raised - even after a prompt from me. What more can I do?

I've got her e-mail address so I could ask it be raised retrospectively, maybe. Is that possible?

Apologies Nopanic, I'm not being funny but how you fit into all of this? I see that you're VM staff but have you more leverage that normal customer support?

Nopanic · 19-08-2011, 09:53

Quote:

Originally Posted by Badders

You are right, of course, and that's a great attitude to have but what can I do if a problem is acknowledged by the support agent and a ticket isn't raised - even after a prompt from me. What more can I do?

I've got her e-mail address so I could ask it be raised retrospectively, maybe. Is that possible?

Apologies Nopanic, I'm not being funny but how you fit into all of this? I see that you're VM staff but have you more leverage that normal customer support?

I'm one of the people that makes the world go round

I'm not one of the support staff, I sit in a glass office filled with hope ..

You've got a PM, I can't take details from you, but we'll try and arrange something that doesn't break DPA as I'm concerned this issue could affect more than one customer. Not had any reports, but lets get it addressed now before anyone else gets "hurt"

jrrt01 · 09-12-2011, 21:11

Hi. I appear to be having the same issue. If I send an email from my virgin.net account from Apple Mail, a copy immediately appears in my inbox in Apple Mail (there is also a copy in my sent box), and also in the webmail inbox. If I do the same from webmail, no copy appears in either inbox. This is new behaviour (I have used virgin for some years now) and comes after no change at my end. I have no filters at the webmail end. I am using OS 10.6.8 & Mail 4.5. I only have one account on this computer. The sending configuration is smpt.virgin.net, using the default ports (25, 465, 587), not using SSL, and authenticating using password. Any help or comments gratefully received, as I really don't like this new behaviour.

Badders · 10-12-2011, 11:13

If it's the same issue I had then there's no resolution on the horizon (unfortunately). It's a feature of Google Mail (which VM now uses for it's mail servers) and they aren't big enough to rattle the Google cage.

I'm surprised more people aren't reporting it as an issue but maybe they a) don't get it b) put up with it c) use IMAP.