NTL Email Messed up

Ragunboneman · 15-05-2011, 19:34

What has happened to our email service since it's migration ?
I have used the same NTL email addy for over 20 years but it seems sometime last year a new one was set up for me under another name and has become the primary. I only found this about a month ago.
This is now getting stupid as tonight I had 2 mails from Ebay on my long term account but Paypals confirmation mail and one from the seller ended up in this new webmail account and never arrived in my computers inbox
There seems no uniform delivery some ending up in this new webmail box and others getting through (all are addressed to & supposed to arrive at my long standing email address).
Is there anyone that can offer a suggestion as to what is going on !
Ken

Nopanic · 15-05-2011, 19:54

I need more to go on mate ..

I assume the new address is an @Virginmedia address ?

Have you moved home since you setup the NTL ones?

Ragunboneman · 15-05-2011, 19:59

Hi Nopanic,
The new address they set up is @ntlworld.com and no I have not moved home.

Nopanic · 15-05-2011, 20:14

Who's they and is the address something you have selected?

Ragunboneman · 15-05-2011, 21:33

They being Virgin Media and no it was not one I selected, when I found it it had 3 mails welcoming me to my new virgin media mail around Jun last year and nothing else as I had never used it.
However now logging in to webmail it is the only one I get to.

---------- Post added at 21:33 ---------- Previous post was at 20:19 ----------

Nopanic,
Would you believe the message that came in from the Cable Forum to my long standing _ account saying you had replied. ended up in the new one instead.
Tricky !

Nopanic · 15-05-2011, 22:53

Mate, call up and get a ticket raised, get me the ticket ref, then I can help. As much as I want to help you, and I do, I can't on the forums.

Ragunboneman · 15-05-2011, 23:19

Thanks, will do.
Ken

Ragunboneman · 16-05-2011, 10:52

Just got off the phone to a Phil Rogers at Virgin, after a lot of explaining he saw there was a problem and has passed it on to IT
Basically they need to delete the new account they created and make my old one the primary, as luck has it seems my old one is still there.
My wifes account will also be moved over.
He speculated about 7 days to sort it.
The Ticket number is 17109864
Fingers crossed.

Nopanic · 16-05-2011, 17:32

Quote:

Originally Posted by Ragunboneman

Just got off the phone to a Phil Rogers at Virgin, after a lot of explaining he saw there was a problem and has passed it on to IT
Basically they need to delete the new account they created and make my old one the primary, as luck has it seems my old one is still there.
My wifes account will also be moved over.
He speculated about 7 days to sort it.
The Ticket number is 17109864
Fingers crossed.

Did you happen to get the ticket ref ?

and is his dad Buck ?

Ragunboneman · 16-05-2011, 18:01

It was in my last post Ticket ref = 17109864
Could be Buck but is he in the right century...

Nopanic · 16-05-2011, 18:20

Quote:

Originally Posted by Ragunboneman

It was in my last post Ticket ref = 17109864
Could be Buck but is he in the right century...

That's not an IT ticket reference mate .. could be a work order I guess ..

Ticket ref will be P00... thats zero no o .. so for example

P00493321

Ragunboneman · 16-05-2011, 18:23

Shame, I asked for the Ticket ref and that is all I got.

Nopanic · 16-05-2011, 18:27

Quote:

Originally Posted by Ragunboneman

Shame, I asked for the Ticket ref and that is all I got.

If you get the chance, give them another call and see if there is an IT ticket ref .. if you get the ref I can look at the ticket.

Ragunboneman · 17-05-2011, 09:24

Hi Nopanic, I managed to get through this morning and a nice young lady gave me the IT Ticket ref,
P004075591 any good.

Nopanic · 17-05-2011, 12:01

Quote:

Originally Posted by Ragunboneman

Hi Nopanic, I managed to get through this morning and a nice young lady gave me the IT Ticket ref,
P004075591 any good.

Someone is working on it now, got to it before me

If they haven't by the end of today I'll steal it and sort it