Outlook 2010 with VM as outgoing server...

textilespete · 13-03-2011, 17:22

Hi Guys,

I am wanting to set up VM as my outgoing server for a none VM e-mail address.

I have read a few things on this and done how I assume it was meant to however seem to still be getting error messages.

So I have the correct smtp.virginmedia.com then have my outgoing details set up as my VM e-mail address and PW. Outgoing server 465 and encrypted connection as Auto.

Can anyone offer any advice as to where I may be going wrong please?

Any help much appreciated!

Thank you,
Pete

qasdfdsaq · 13-03-2011, 17:50

What error message are you getting?

textilespete · 13-03-2011, 17:59

Send test e-mail message: The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).

During a test send I get the above...

And then actually sending -

Task 'anything@digitalrevolt.co.uk - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

Thanks!

qasdfdsaq · 13-03-2011, 18:03

Interesting. Are you able to send using the same server settings from a VM email address?

I believe the encryption needs to be set to SSL for port 465 rather than auto. For GMail, you need to pre-validate the address you want to send from, I'm not sure if VM Mail has this requirement as well.

textilespete · 13-03-2011, 18:19

I will test the settings with a VM e-mail now.

I have tried to set to SSL rather than Auto - however Outlook then seems to ask me for Username and PW again and again and will not progress anything.

General Maximus · 13-03-2011, 19:50

in the advanced properties for that connection wang your server timeouts bar up to long (5 mins) and see if that helps (leave it smtp on port 465 with ssl and pop on 995 with ssl)

Peter_ · 13-03-2011, 19:54

You will need to speak to the company who set up your email address as it will need their server settings in order to work in the way that you require.

qasdfdsaq · 13-03-2011, 21:21

No, he specifically said he wants to use VM's outgoing servers, that means not the company's. His company's servers therefore have nothing to do with it.

General Maximus · 13-03-2011, 21:25

can you actually do that though? It is like me saying I want to use my VM phone line to make calls but pump it through BTs network

qasdfdsaq · 13-03-2011, 21:34

No, it's not because of the way SMTP works. You can send "From" any email address through any SMTP server, providing you're allowed to use said server. Some ISPs actually force you to use their servers for other providers' email accounts.

General Maximus · 13-03-2011, 21:51

sweet, i didnt even know that was possible

Peter_ · 13-03-2011, 22:06

In most cases it will not work with the Virginmedia servers, so if we ever get such a query it is unsupported by us hence my answer above and they are usually a quick call for the agent.

qasdfdsaq · 13-03-2011, 23:35

It definitely works with Virginmedia servers. Sending email is a standard function at the most basic level of *all* email services so I don't see why you think it won't work in most cases with Virginmedia servers. GMail based platforms also include an additional protection level as standard, which also works on Virginmedia's servers.

I see no reason apart from ignorance or bad training/procedures at VM why you would think it doesn't work on VM's servers. It's a standard function of all email services, it's documented in the official help pages and on many public sites, it does, as expected, work on VM's servers.

http://help.virginmedia.com/system/s...TICLE_ID=75642

If it's "unsupported" why is there a support page detailing the feature and how to use it?

Peter_ · 14-03-2011, 06:56

Quote:

Originally Posted by qasdfdsaq

It definitely works with Virginmedia servers. Sending email is a standard function at the most basic level of *all* email services so I don't see why you think it won't work in most cases with Virginmedia servers. GMail based platforms also include an additional protection level as standard, which also works on Virginmedia's servers.

I see no reason apart from ignorance or bad training/procedures at VM why you would think it doesn't work on VM's servers. It's a standard function of all email services, it's documented in the official help pages and on many public sites, it does, as expected, work on VM's servers.

http://help.virginmedia.com/system/s...TICLE_ID=75642

If it's "unsupported" why is there a support page detailing the feature and how to use it?

We do not and have never ever supported customers calling in with regards 3rd party email addresses as we do not know their settings and we are not therefore not trained to help customers.

The Help Pages are put their as a Self Help Section nothing more and if it does not it is of little use calling Technical Support as all we will do is advise you to call the company who supplied the email address or Digital Home Support.

I do realise that for some reason you always think you have to be right but in this instance once again you are completely wrong, so next time put your brain into gear and think why has the person employed by Virginmedia as a Technical Support Agent has actually said this and you will find that it is actually based in fact, so rather than making yourself look a fool as you have today you can just step away from the keyboard.

All you do if 3rd party is speak to Digital Home Support who will help you with none Virginmedia Email Addresses.

**Kymmy** · 14-03-2011, 08:40

Masque, how can you not know the settings of your own mail server

If a person wants to use the VM mail server all they need to know is does the smtp server relay from a VM connection and if it does relay then does it need a specific port or AUTH?? (only VM can answer that as it's not 3rd party)

I believe it does need SSL but please note that it will append one of the X lines to include

***@virginmedia.com on behalf of **@yourdomain.com

Masque, this is a feature that many have used via VM/NTL/TW over the years and is very common for people to do so. Very few ISP's do not allow relaying from their own connections with some even allowing relaying through other connections with AUTH.

---------- Post added at 08:40 ---------- Previous post was at 08:32 ----------

Pete, this thread on the VM forums might help you sort out your mail issues as it has the settings in it (SSL, port, Auth on)

http://community.virginmedia.com/t5/...07/td-p/356669